Technical Client Onboarding Manager - B174

Technical Client Onboarding Manager - B174

17 Nov
|
Milk Moovement
|
Halifax Regional Municipality

17 Nov

Milk Moovement

Halifax Regional Municipality

ABOUT THE COMPANY:



Founded in 2018, Milk Moovement is a software company with offices in St. John’s, Halifax and Minneapolis.



The company’s mission is to create powerful tools that connect all players in the dairy supply chain. With experience in agriculture and software, as well as strong industry connections, the team is committed to building new, fresh and exciting solutions the industry desperately needs. We are building the future of the dairy supply chain right now, and we're adding to our North American team. We're seeking people who think differently, innovate and want to make an impact. Join us for an exciting career in a supportive, fun and inclusive environment. Check us out on Twitter,

Instagram and LinkedIn (@milkmoovement) to learn more.



THE ROLE:



Milk Moovement is looking for an Onboarding Manager to ensure a smooth transition for clients as they join our herd. The ideal candidate will have a growth mindset with a successful background in leading and owning client onboarding and ensuring the long-term success of accounts. The successful candidate will report directly to the VP, Strategic Initiatives.



RESPONSIBILITIES:



- Manage implementation of new accounts by conducting initial platform set up and ensure clients reach milestones as they prepare for launch

- Lead 1+ hour-long live training demos for clients

- Prioritize tasks in collaboration with the Development Team to meet onboarding goals

- Contribute to Milk Moovement’s onboarding strategy to improve the client experience

- Follow up with clients post-launch to maintain a pulse on our client base

- Develop and report internal and external metrics on client health post-go-live



YOU MIGHT BE THE RIGHT COW-NDIDATE IF:



- You have 5+ years of project management experience at a high-growth SaaS scale-up

- You make managing competing projects look easy and don't let items slip through the cracks

- You eat deadlines for breakfast - tracking multiple clients and ensuring they hit their milestones

- You build strong relationships and are a polished speaker that delivers white-glove service

- You have experience in developing new ways to drive value to clients

- You are tech-savvy and can easily self-learn and navigate new platforms

- You have experience working in a Customer Success related role with a clear track record of

- managing accounts, onboarding clients, and ensuring the long term success of accounts



EXTRA POINTS FOR:



- Experience in the dairy or agriculture industries

- Experience supporting the development process in bug resolution or new feature identification

- Experience working in a high-growth SaaS company



DETAILS:



Location: Halifax, St. John's, Minneapolis-St. Paul or remote



Hours: Full-time - Flexible



Pay Range: C$70K - 90K



PERKS:



- Flexible work environment. You have the option to work remotely, even if you are located in proximity to one of our herdquarters.

- Autonomy and responsibility. We hire the best talent. We trust you to get the job done, when you do that is up to you.

- Career growth potential. Milk Moovement is a start-up so you'll have plenty of opportunities to make your mark on the product and the company from day one.

- An environment in which you are recognized and appreciated for what you do.

- Access to software tools like Intercom, HubSpot, Zoom and anything else you need to make your workday easier.

- Unlimited paid vacation, of which 2 weeks is required each year. It’s in the perks we want you to take it!

- Unlimited flex time off for sick days, mental health days, volunteer commitments or anything else you need keep yourself feeling 100%.

- Competitive salary structure.

- Health and dental benefits.

- More benefits being added monthly as we grow.

- Monthly innovation day. Everyone works on their own creative project that may become part of the Milk Moovement system.



At Milk Moovement, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.



Job Types: Full-time, Permanent



Salary: $70,000.00-$90,000.00 per year



COVID-19 considerations:

We are conducting remote interviews and hiring during this time. This role is flexible given the candidate's location and work preference and we’ll work closely with you as we understand every person has unique circumstances.



Application question(s):



- Have you completed our "get to know the candidate" form? https://x98ztddsmty.typeform.com/to/qiaU2lXx

- Are you eligible to work in Canada?



Work remotely:



- Yes

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/21145947/technical-client-onboarding-manager-b174-halifax-regional-municipality/?utm_source=html

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