[BBO-579] Customer Service Representative

[BBO-579] Customer Service Representative

17 Nov
Red Rocket Tech
Halifax Regional Municipality

17 Nov

Red Rocket Tech

Halifax Regional Municipality

Our growing retail business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have an understanding of the company's customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

A Customer Service Representative is responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions,

Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way, so a great Customer Service Representative must add value to the organization.

- Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concerns

- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

- Update customer information in the customer service database during and after each call

- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

- Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers

Preferred Skills:

- Must be 18 years of age or older

- High school diploma/GED required (Associate degree in a business-related field preferred)

- Ability to remain professional and courteous with customers at all times

- Must be available to work occasional nights, holidays, and weekends

- Excellent verbal and written communication skills

If you think you have what it takes, we encourage you to apply and discuss this opportunity further. We will be reaching out to candidates throughout the coming weeks to discuss this opportunity further.

Job Types: Full-time, Contract

Salary: $34,000.00-$64,000.00 per year

Additional pay:

- Bonus pay


- Casual dress

- Company pension

- Dental care

- Disability insurance

- Extended health care

- Life insurance

- Paid time off

- RRSP match


- 8 hour shift

- Monday to Friday

Work remotely:

- No

The original job offer can be found in Kit Job:

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