[P574] Customer Support

[P574] Customer Support

17 Nov
|
Global Growth
|
Halifax Regional Municipality

17 Nov

Global Growth

Halifax Regional Municipality

Our customers are the heart of our operation. We thrive on ensuring nothing but best in class service and attention to detail in everything we do. Since customers will always seek support, customer support provides technical assistance to employees after purchasing a product or service. They should be easy to communicate with, available, and proactive.



Since customers communicate with the support team in cases of new purchases, inquiries or problems. How the customer support team handles the situations greatly determines their satisfaction. Support focuses on helping improve the interaction between the customer and the products and services.

This involves technical problem solving and finding solutions for the complaints brought forward by customers. You will be asked to:



- Track metrics for success, including customers satisfaction



- Communicate with internal and support staff



Skills and requirements



- Interpersonal and customer service skills



- Attentiveness and patience to deal with a range of customers



- Ability to create positivity in any situation



- Ability to respond to different types of customers



- Microsoft word proficiency for record-keeping



- Excellent communication skills



- A minimum of one year experience in the role



The role is open for application by qualified candidates. We are an Equal Opportunity Employer and support continued diversity and inclusion practices in all of our offices.



Job Types: Full-time, Contract



Salary: $34,000.00-$64,000.00 per year



Additional pay:



- Bonus pay



Benefits:



- Casual dress

- Disability insurance

- Discounted or free food

- Extended health care

- Life insurance

- Paid time off

- RRSP match

- Vision care

- Wellness program



Schedule:



- 8 hour shift

- Monday to Friday



Education:



- Secondary School (preferred)



Experience:



- customer service: 1 year (preferred)



Work remotely:



- No

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/21145915/p574-customer-support-halifax-regional-municipality/?utm_source=html

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