Customer Service Representative - GH163

Customer Service Representative - GH163

17 Nov
Caradoc Townsend Mutual Insurance

17 Nov

Caradoc Townsend Mutual Insurance


Caradoc Townsend Mutual Insurance Company (CTM) is seeking energetic individuals with integrity, drive, and aptitude to join our team as a Customer Service Representative.

CTM is a financially strong, growth oriented, policyholder-owned, property and casualty mutual insurer with annual GWP of more than $15 million. We keep our promises and provide peace of mind through high quality insurance products and coverage for personal, agriculture, and commercial lines. Our dedicated sales group services a membership-client base stretching from Strathroy to Niagara, with two offices, one in Kilworth and the other in Waterford.

As a Licensed Customer Service Representative,

you provide administrative support to our agent team by assisting with renewals, client file reviews, applications and client requests. You are responsible for providing knowledgeable, effective, and efficient customer service to clients in person and on the phone. You will offer insurance advice and process policy changes.

We are a mutual…we are owned by our customers. Their needs will be your highest priority.

Job requirements:

- A current and valid General License (OTL), or the ability to obtain one within 30 days

- CIP completed or in progress

- Exceptional relationship building and people skills

- Solid listening, written, and oral communication skills

- A demonstrated desire to help your neighbours and improve your community

- Strong attention to detail

- Knowledge of personal lines insurance

- Knowledge in farm, commercial, insurance an asset

- Experience in Power Broker an asset

- A commitment to showing relentless respect, kindness, and empathy in all you do

Application deadline: 2021-12-01

Job Types: Full-time, Permanent

Salary: $40,000.00-$50,000.00 per year


- Company pension

- Dental care

- Disability insurance

- Employee assistance program

- Extended health care

- Life insurance

- On-site parking

- Paid time off


- Monday to Friday


- Secondary School (preferred)


- customer service: 1 year (preferred)

Work remotely:

- Yes

The original job offer can be found in Kit Job:

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