(YM846) | Client Care Coordinator - Service

(YM846) | Client Care Coordinator - Service

17 Nov

17 Nov



Hello, it’s a new day and it’s time to answer the call to elevate your career and make life accessible for all.

Our purpose is to make life accessible.

Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.

Our role is to care.

As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration, and respect. If you want to help our clients experience their most vibrant lives while growing your career in a nurturing,

learning-focused and supportive environment - you will love being part of Motion.

Who we need

Right now we are adding a Client Care Coordinator - Service to our team in Ottawa. This is an opportunity to take on a central role in the store; coordinating technicians and sales with our clients. It’s a chance for someone with experience as a Scheduler, Service Coordinator or Dispatcher, a true multi-tasker in the truest sense, who thrives on juggling multiple projects, urgent demands and timelines all at once - and doesn’t get overwhelmed doing so. We need a Client Care Coordinator - Service who shares our dedication to enriching lives matched with a passion for efficiency, process and delivering an excellent client experience.

Who you are

You are an empathetic, patient, detail-oriented problem solver with the organizational, technical and people-facing skills to manage ongoing service requests coming via telephone and in person. You are excited to join a transformative company where you can be part of the change. You may have mechanical or electronics knowledge to understand equipment issues.

You are a Coordinator with interest in expanding your exposure in the healthcare field, applying your logistics and organizational skills to make a tangible impact on our community every day. You have the confidence to be authoritative and you thrive in a high-pressure environment working in a customer-facing role and love the challenge of helping clients in need find the best solutions. You efficiently prioritize, assess and act on roadblocks to deliver solutions to our clients. You are dedicated to helping our clients live their most vibrant lives.

What you will do

- The Motion customer experience. Our Client Care Coordinators are the front line to our company. In your role, you will ensure guests are welcomed as they come through our doors and requests for assistance are answered quickly over the phone. You will direct clients to the appropriate department when necessary and follow up to confirm their needs were addressed. You will be a key player ensuring we meet our objective to make life accessible. We have built our brand on client loyalty which is a direct result of our teams never faltering on their promise to deliver outstanding customer experiences every time.

- Make a difference. You will help customers picking up custom orders, returning items, renting equipment and registering for appointments with our service or sales teams. You will show initiative to solve complex problems and troubleshoot issues where you can. You will keep the retail storefront clean, organized and well stocked with our merchandise and equipment.

- Administration.You will ensure that all of our databases (client, rental, inventory, etc.) are up to date and accurate using our Navision software. You follow up with clients to confirm all paperwork such as rental agreements, quotes and client registration is complete and accurate. Coordinate the pickup and delivery of all rental or custom equipment for our clients as well as any other administrative assigned tasks.

What you bring

- Education and experience. You have a degree or diploma from a post-secondary institution and a minimum of 2 years experience in a fast-paced office environment or a customer-facing role. You have worked in the healthcare or related field and you have an understanding of the industry.

- Communication.You have experience working in customer-facing roles and know how to work with customers to find the best solutions to fit their needs. You love building relationships with people and fostering those relationships. You have exceptional communication skills, both written and verbal, and can explain your ideas and thoughts in a variety of ways to get your point across. You are comfortable communicating on the phone, by email or in person - sometimes all at once.

- Flexibility and organization. You are an expert at juggling multiple projects, stakeholders and deadlines all while keeping your cool. You can prioritize, manage and organize a myriad of tasks as they come up throughout the day, be it from clients or other team members. You can quickly change your course of action to address changing needs and requirements while still delivering on deadlines.

- Empathy and respect.To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our client’s needs and circumstances. You can navigate any situation in a friendly, professional and compassionate manner.

- Technical Skills. You are proficient in Microsoft Office Suite and are comfortable working on a computer, navigating various software and databases. Experience with Navision would be considered an asset.

- Additional must-have requirements. You have a clean criminal background check and are bondable.

Why join? We are Motion.

At Motion, we’ve undergone a recent transformation and we think that’s exciting. With a strong reputation as experts in our field, we’re turning inwards to foster a culture of belonging, giving and strength. Joining us now is a chance to be part of that momentum; an opportunity to make an impact in people’s lives and help create a company environment you believe in.

Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.

Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.

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