[UZ-896] | Customer Service Representative - Tracadie

[UZ-896] | Customer Service Representative - Tracadie

17 Nov
Enterprise Holdings

17 Nov

Enterprise Holdings



The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch. This role is available as regular part time.

Branch Location: 2889 Rue Principale, Tracadie-Sheila NB E1X 1A2

This is a Part-Time Position That Pays $15 / hour

We offer:

- Employee discount

- Retirement savings plan

- Training and development


- Monday-Saturday 8am-5pm

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.


- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

- Meet and greet customers in a friendly and timely manner

- Provide directions and general assistance

- Assist to assess condition of rental upon return

- Process returns, check-ins and exit kiosk transactions

- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

- Understand and communicate rental terms and conditions, vehicle features and other services

- May sell optional protection products, upgrades, fuel options and other additional equipment

- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

- Clean vehicle interior and exterior by hand or by operating washing equipment when needed

- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

- Perform miscellaneous and backup duties job-related duties as assigned


- Must be at least 18 years old

- High School Diploma or above preferred

- Must have at least 1 year prior customer service, retail, or administrative support experience

- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.

- No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years

- Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.

The original job offer can be found in Kit Job:

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