[AC-194] | Customer Support Representative

[AC-194] | Customer Support Representative

17 Nov

17 Nov



Company Description:

MaxSold, the leading estate sales marketplace, empowers buyers and sellers to extend the life of things for new generations to love.â¤ï¸ With presence in Canada and the US, MaxSold serviced 1,157 communities and 116,630 clients in 2020. By 2031, MaxSold aspires to be the global market leader for downsizing, estate sales and clearing excess items. MaxSold is known for its dedication to its core values: Commitment to Customers, Accountability for Results, and Resourcefulness in Achieving our Mission.

Position Description:

If sustainability, upcycling, and mindful consumerism excite you,

MaxSold may be the perfect fit! We are looking for Customer Service Representatives to assist our buyers and sellers with their online auctions. Our top support team agents are genuinely excited to help our customers. They’re patient, empathetic, and passionately communicative. They can put themselves in our customers’ shoes and advocate for them when necessary.

Working in a call centre is NOT for everyone, and we recognize that! The work is challenging but rewarding. Some days can be more stressful than others as your role requires your patience at times while listening to customers who have experienced upset with their service. BUT, if you persevere, you will feel rewarded in knowing you have provided quality service that truly helped someone in need.

This is a full-time position with rotating shifts - 7 days a week between the hours of 8:00am and 8:00pm EST. If you are NOT willing to work in this environment, this position is not for you.

This position is a remote (work from home) position and therefore you must meet the minimum IT requirements of High speed internet, minimum speed of 10-15Mbps download and 4-6Mbps upload." If you are unable to meet these requirements, unfortunately, you will not be considered for this role.

In this role, the Customer Service Representative will:

- Support our customers via phone, email, and live chat

- Manage large amounts of inbound and outbound customer calls

- Identify and assess customer’s needs to achieve satisfaction

- Process payments

- Troubleshoot Tech issues

- Provide logistical support for auction teams, buyers and sellers

- Administer and maintain customer accounts

Work/Life Balance

Our team values work-life balance. Striking a healthy balance between personal and professional life is crucial to happiness and success at MaxSold. We are happy to offer a flexible schedule so team members can have a more productive and well-balanced life—both in and outside of work.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better, more

well-rounded professional and enable them to take on more complex tasks in the future.

Inclusive and Diverse Culture

Here at Maxsold, we embrace our differences. We are committed to furthering our culture of inclusion. Our core values and leadership principles guide our team members to seek diverse perspectives, to learn from one another, to be curious and to build trust.

Required Qualifications:

- 2 years of proven customer support experience

- Excellent verbal and written communication skills

- Exceptional organizational skills

- Self-motivated, ambitious and driven to meet deadlines

- Comfortable with technology – able to learn to use new programs

- Able to work independently and as part of a team

- Strong active listening skills, Ability to demonstrate empathy while building rapport

- Comfortable using Google Suite and Microsoft Office (Excel, Word)

- High attention to detail

- Strong problem-solving skills

- High school education (College preferred)

MaxSold is committed to a diverse and inclusive workplace. MaxSold is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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