WQE113 IT Help Desk Specialist/ System Administrator

WQE113 IT Help Desk Specialist/ System Administrator

17 Nov

17 Nov



The primary role of the IT Help Desk Specialist is to execute and respond to user requests and participate on network projects including network configuration, maintenance, etc.). Provides support with the cloud transition. The role plays a key function in the set up and maintenance of all workstations and peripherals.

Responsibilities/daily tasks:

As an experienced IT Help Desk Specialist (level 2) the individual executes the role with autonomy and minimal supervision.

- Provides support for mobile devices (iPhones, iPads, etc…)

- Maintains the phone system

- Assists with network related projects and tasks;

- Account creation and archival of all types

- Project partition creation with various permission levels

- Assist on various LAN and network projects

- Carries out various duties as requested by management.


- DEC in Computer Technician

- Minimum of 8 years of work experience in a user support capacity;

- Languages: English and French (written and oral);

- Strong knowledge of Microsoft products (MS Office Suite, etc.);

- Strong knowledge of Microsoft operating systems (Windows 10, XP)

- A Certification;

- Knowledge of Adobe products (Adobe Suites, Acrobat, etc.);

- Knowledge of Symantec Ghost or other ghosting software.

- Knowledge of network infrastructure and architecture.

- Enjoys working with people in a fast-paced environment.

- Experience with Apple products (imac, ipad, iphone).

- Physically able (ability to lift 50 lbs), likes working with hands, able to lift heavy items.

- Flexible, understands the sense of urgency, fast worker, resourceful as well as creative.

- Team oriented and autonomous.

- Available and able to travel to the US, as required.

Preferred SharePoint knowledge.


- Certificate in Network Administration

- Handling various office management related IT tasks

ClinicalMind is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.

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