GT655 | Application Support Analyst

GT655 | Application Support Analyst

17 Nov

17 Nov



Job Description

Talan Canada is growing and is looking to strengthen the team with several Application Support Analysts for the Montreal offices.

We are looking for dynamic and motivated personalities to take on the role of Production/Application Support Analyst. The consultant will be responsible for monitoring and troubleshooting applications in a high-performance environment. The role will involve a high level of commitment and drive to maintain application availability.

You will join a team of experts who work mainly for very large North American and European clients in the field of Finance, on all their applications.


- 2 years+ of experience in Application support

- Curious, good analytical,

synthesis and organizational skills

- Advanced technical skills on SQL and Unix

- Excellent oral communication and adaptability

- Advanced level of English required

Main responsibilities:

- Act as a point of contact (level 2 and +) for end users regarding issues and requests for evolution

- Monitor end-to-end applications using the tools provided

- Manage alerts for resolution and escalate issues

- Diagnose and resolve technical problems as directed

- Prioritize and manage multiple issues at once

- Liaise with infrastructure and development teams

- Ensure traceability of problems and their resolution

- Document technical knowledge in the form of notes and manuals, reviewing application data

- Maintain the repository of production alerts by category and report repeated issues in a timely manner

We offer you the opportunity to:

- Meet new challenges by evolving in stimulating digital and multi-technology environments

- Put your talents into action on modern and innovative architectures

- Integrate teams of enthusiasts, where sharing, mutual aid and good humor reign

- Benefit from support from experts and local managers, for career management adapted to your expectations

- Participate in festive gatherings organized (very) regularly (AfterWork, events, evenings, ....)

You will intervene in various technical environments:

- SQL and databases (Oracle, Microsoft SQL Server, Sybase)

- Development language: Java, C#/.Net, C++, Python, Shell/Bash

- Windows/Unix environments

- On-Premise and Cloud architectures (Amazon AWS, Microsoft Azure, Google GCP), integration by WebServices and APIs (REST)

- Agile development methodologies and tools (Jira, Confluence, Service Now, Github / Gitlab)

- ITIL process.

Additional information:

- Location: Montreal. Teleworking conditions according to each client

- 40h/week

Beyond this mandate, joining Talan is

- join an international group (10 countries, 3000 employees) of Professional Services and IT Consulting, committed to the digital transformation of its customers for more than 15 years

- join a Canadian company, created in 1997, with more than 100 consultants, intervening in an agile and pragmatic way with large companies (Finance, Insurance, Telecommunications, Services, Distribution, Public Sector) by combining consulting services / technological expertise / innovation / ability to deliver and deploy projects.

- join dynamic teams, where the place of the employee is at the center of attention, including proxy management, the desire to create spaces allowing everyone to grow, societal and environmental commitments.

- This year's "Great Place to Work" survey for Talan confirms that we are well above standard in Canada.

- have the opportunity to access the different knowledge communities throughout the group, to share its expertise, to contribute to development, to innovate, ... all with a strong team spirit and entrepreneurship

- benefit from an advantageous package on the market

Talan is a great playfield, it's up to you!

The original job offer can be found in Kit Job:

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