Benefits Administrator II (Virtual/Remote; Temp.) | NCR-579

Benefits Administrator II (Virtual/Remote; Temp.) | NCR-579

17 Nov
Quebec City

17 Nov


Quebec City


This position will be temporary and last through December 2022. This position is responsible for the administration of assigned Canadian group benefit programs, including health, dental, life and disability plans, and retirement (Quebec). Fields employee questions and requires communication and interaction with other HR employees, internal managers, and vendor representatives.


- Adheres to SYKES policies on ethics and integrity.

- Provides direct service support to employees and HR representatives in various benefit administrative matters and applies knowledge of relevant company policy, plan documents,

and procedures to facilitate utilization and to resolve benefit issues.

- Acts as lead liaison between employees, HR representatives, insurance carriers, and third-party administrators in resolving benefit issues and inquiries.

- Works with external consultants and brokers on all aspects of health and dental plans, including renewals, periodic marketing of plans, and premium generation.

- Updates policies, procedures, and summary plan descriptions relative to benefits, including document postings on SYKES intranet, internet, and company-wide emails.

- Verifies and is responsible for all additions/changes/deletions, including processing and reconciliation of premium payments utilizing the HRIS, various insurance companies, and third party administrator reports.

- Administers group benefits database, including entering applications, terminating, suspending and updating employees; reconciles monthly reports and processes death and disability claims.

- Enters payroll deductions, suspending and changing deductions in the HRIS payroll system.

- Works closely with LOA administrator and tracks payments from employees on LOA; collects payments in arrears if necessary.

- Generates reports and performs analysis of benefit data as requested by management; runs biweekly reports for payroll.

- Attends and presents benefits presentation for new hire orientation classes and distributes welcome benefits package.

- Manages salaried employee's time off; enters the appropriate PTO plan by province and ensures that time off is recorded and entered in the HRIS system.

- May perform other additional duties and responsibilities as assigned.

Required qualifications, skills and experience


High school diploma and four (4) plus years of benefits administration experience required; or equivalent combination of education and experience required. Bachelor's degree preferred.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

- Demonstrated competency in Outlook, Word, and Excel

- Relevant experience with vendor, third-party administrator, HRIS/Benefits, and Payroll systems

- Possesses specialized knowledge, beyond entry level, regarding health and dental plans

- Bilingual English/French preferred


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


SYKES Enterprise services support the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

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