PQ-874 | Associate Manager - CDC Quality and Process Improvement

PQ-874 | Associate Manager - CDC Quality and Process Improvement

17 Nov
Alberta Health Services

17 Nov

Alberta Health Services


Your Opportunity:

Join our Communicable Disease Control (CDC) Team in Alberta. Be part of the Guidance, Education, and Quality Improvement (QI) Team within CDC supporting the Province-wide Immunization Program and Notifiable Disease and Outbreak Management Team, including the Alberta COVID-19 Exposure Response Team (ACERT). The Province-wide Programs are responsible for the development of provincial standards, based on Alberta Health Policy. Under the authority of the Medical Officer of Health, the Notifiable Disease and Outbreak Management Teams are responsible to prevent and control communicable diseases that are defined as Notifiable under the Communicable Diseases Regulation of Alberta.

This team has a key role in establishing the operational standards for the programs, along with providing training and implementing improvement efforts to ensure quality delivery of programs. Under the direction of the Manager, Guidance, Education and QI, the QI and Process Improvement Associate Manager provides leadership and guidance to a province-wide virtual team of QI Specialists that conduct improvement initiatives and work towards enhancing existing processes and/or building new solutions. As a key member of the leadership team, you will apply expertise in evaluation and QI methodology to assist at the zone and provincial level in developing, standardizing, and monitoring the CDC strategy, governance, service planning. You are responsible and accountable for making unit-level decisions and having direct leadership responsibility for contributing to the achievement of the goals of CDC.


This is a permanent Associate Manager position responsible for supporting quality improvement and process improvement within the Province-wide Immunization Program, Notifiable Disease and Outbreak Management Program including ACERT in CDC. The Associate Manager performs a leadership role for the QI and Process Improvement Team and reports directly to the Manager, Guidance, Education and Quality Improvement. This position is accountable and responsible for providing direction, team leadership and organization over quality improvement and process improvement activities to optimize CDC business operations and service delivery. The Associate Manager collaborates with CDC teams, Zone Public Health partners and community/external provincial/national stakeholders to identify new or modified approaches, practices and processes while supporting implementation as appropriate with ongoing monitoring and evaluation. The Associate Manager will establish reporting and monitoring structures with key metrics for quality improvement initiatives and data collection processes that are integrated and streamlined used to inform planning and practice. This position will recommend or propose improvement opportunities based on data and evidence and support the execution of process changes as required. The Associate Manager, develops and maintains strong working relationships with key stakeholders and provides leadership and direction in creation of CDC program resources and processes.

- Classification: Associate Manager

- Union: Exempt


- Primary Location: Alberta

- Negotiable Location: Provincial

- Employee Class: Regular Full Time

- FTE: 1.00

- Posting End Date: 23-NOV-2021

- Date Available: 04-JAN-2022

- Hours per Shift: 7.75

- Length of Shift in weeks: 2

- Shifts per cycle: 10

- Shift Pattern: Days

- Days Off: Saturday/Sunday

- Minimum Salary: $36.68

- Maximum Salary: $62.91

- Vehicle Requirement: Not Applicable

Required Qualifications:

Master’s degree in a health related field with experience in quality improvement, process improvement, evaluation in Health Promotion, Public or Population Health, or a related field or equivalent qualifications. Experience in at least one of the following areas: Quality Improvement, Process Improvement, and Evaluation. A minimum of 3 years in a supervisory capacity. Ideally experience will be related to communicable disease control or public or population health in an organization of significant size, complexity, and diversity. Demonstrated clear pattern of professional and personal development. Demonstrated ability to work virtually.

Additional Required Qualifications:

Demonstrated excellent leadership, organizational, analytical, and decision making skills. Demonstrate high standards of professionalism and diligence with the ability to work in a fast paced, challenging environment. Exhibit exceptional verbal and written communication skills. A demonstrated clear pattern of professional and personal development. A demonstrated ability and comfort with decision making responsibilities, coaching, and teaching and the ability to inspire and build confidence in others. Expert knowledge of quality improvement, process improvement, knowledge synthesis and evaluation. Expert knowledge of change management and quality improvement practices including assignment, coordination, planning and monitoring quality improvement projects. Experienced in establishment of reporting and monitoring structure with key metrics for quality improvement initiatives and data collection processes. Exhibit strong time management and prioritization skills, with a demonstrated ability to function effectively within a fast paced and evolving work environment. Exhibit strong ability for attention to detail. Comfort working in a virtual environment. Be self-directed, action-oriented, demonstrate quick problem solving abilities and critical thinking skills.

Preferred Qualifications:

Master’s Degree in related health care discipline. Knowledge and experience in communicable disease control, immunization and/or public health programs.

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