Transition Manager - [KES052]

Transition Manager - [KES052]

17 Nov
|
Fujitsu
|
Edmonton

17 Nov

Fujitsu

Edmonton

W



e are looking for a transition manager that will be responsible for overall execution of a new services Transition Program. The candidate will be accountable for all facets of the transition program including initiation, planning execution, control and closure for applications and infrastructure transition and implementation. K

ey to the success of this role are the following: •

Coordinating Fujitsu, Client and third party executive, management and technical teams; and completing the transition as scheduled with minimal or no impact to the Client’s business. •

Oversees all aspects of the Transition Program, through service commencement and turnover to Operations. •

Plan and conduct Knowledge Transfer activities:

collect information and knowledge about customer IT organization, processes, IT infrastructure, applications, etc. which will need to be disseminated and structured in order for Fujitsu to be able to deliver contracted services to our customer. •

Travel as needed to the customer site to conduct these knowledge transfer activities; o

Knowledge Transfer activities will benefit the Service Desk, Deskside Support and Shared Services Infrastructure Teams (SMC, MI, etc.). o

Be able to coordinate and lead the entire transition team for this new account implementation, with little supervision from management; o

Deliver customer assessment documents, contractually required, and, at times, assessment documents that will help recruitment or the projects implementation manager. o

Manage and coordinate the efforts of all transition work stream leads and project managers. o

Create and manage all transition project collateral, including plans, charters, initiation documentation and other relevant project documentation.

Q



ualifications: •

10+ years of related experience leading and managing large scale IT programs, including service delivery contracts, mission critical programs, IT infrastructure systems and solution development. •

10+ years demonstrable and firsthand experience of leading and running large scale, multi-stream transition programs. •

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. •

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. •

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. •

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. •

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. •

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. •

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. •

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. A

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/21145511/transition-manager-kes052-edmonton/?utm_source=html

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