Client Services Representative [BS-840]

Client Services Representative [BS-840]

17 Nov
|
SKYTRAC
|
Victoria

17 Nov

SKYTRAC

Victoria

POSITION SUMMARY:



Based in Victoria, the Client Services Representative provides technical assistance and end-to-end system support to clients worldwide.



A typical day includes:



- Respond to queries by phone, email and occasionally on-site

- Assist clients in all aspects of Latitude/SKYTRAC Systems service offerings

- Maintain technical internal and external documentation

- Provide end-user training as required

- Work closely with the Network Manager, Sales Representatives and liaise with Engineering and Finance groups

- Administer the Sales Order process

- Support additional Client Services related projects as assigned



BASIC QUALIFICATIONS:



- Advanced level English skills, both verbal and written





- Experience in Microsoft office applications (Excel, Word)



- An aptitude to quickly learn new platforms and absorb hardware and software product knowledge



- Customer service focused, with positive, professional and enthusiastic communication and interpersonal skills



- Excellent analytical, problem solving and research skills, able to find a logical path to solving problems



- A proficient reader and writer of technical documentation



- Able to coordinate cross-functional resources to resolve technical customer issues



- Natural aptitude to prioritize, multitask, and work under pressure



- A self-starter and able to work effectively within a team in a fast-paced environment



- Demonstrated ability to manage in-house and external customer timelines



PREFERRED SKILLS AND EXPERIENCE:



- A Technical designation in IT/Computer Science with a strong business aptitude



- 3 to 5 years of experience in a help desk or similar role preferred



Position to remain open until filled.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/21145456/client-services-representative-bs-840-victoria/?utm_source=html

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