SAQ-184 Fulfillment Team Member

SAQ-184 Fulfillment Team Member

17 Nov

17 Nov



Nada is a unique, fast-paced, and sustainability-centered grocery store. We’re looking for a Fulfillment Team Member to join our Operations Team. This is a part-time grocery position with a focus on grocery packing and order fulfillment. You’ll ensure that orders are accurate, packed efficiently and that all substitutions are made. The right person is productive, punctual, and has the enthusiasm, energy, and positive attitude to work as part of a dedicated Fulfillment Team. We’re looking for someone who takes pride in their work, has a good eye for detail, and fulfills orders efficiently while adhering to all health and safety and quality standards.

About Us

Nada is a package-free grocery store & delivery service on a mission to connect people to just food – championing a community food system by linking buyers to suppliers and offering healthy, unpackaged products in upcycled containers. is Healthy people = Healthy planet: where people link their food choices to the health of themselves and the environment. As a certified B-Corporation and 1% For The Planet member, Nada is committed to both environmentally and socially responsible business practices. Nada has diverted more than one million single-use containers from landfills and has been recognized in the Globe & Mail, New York Times, and Wall Street Journal for our community-based food systems work and circular supply chain.

The Role

Nada’s Fulfillment Team is responsible for ensuring that grocery orders are accurately filled, packed, and stored. In addition to fulfilling orders, Fulfillment Team Members play an essential role in communicating customer requests and out-of-stock items and supporting Nada’s upcycled and deposit container system through cleaning, storage, and labelling. This position is part-time with shifts split between fulfillment and back-of-house shifts, and at least one shift scheduled on weekends. Working directly with our Team Leads, Coordinators, and Warehouse Manager, you will play an integral role in making sure that all Nada customers are happy and stoked to be a part of the package-free movement!


- Efficiently fill and pack grocery orders for both pickup and delivery, ensuring that all items are properly stored and labelled

- Fulfill orders in an accurate and timely manner; adapt to order changes including customer preferences and out-of-stock items

- Help identify and communicate order changes or out-of-stock items to Team Leads and make product substitutions as requested

- Restock and update inventory on a daily basis, refill products using first-in-first-out principles, and manage out-of-date or spoiled products to make sure our customers get the freshest foods possible

- Assist with receiving, storage, labelling, and organization of inventory following all procedures and reporting

- Conduct all team opening and closing duties in accordance with the timing of shifts

- Work as part of a larger team to complete the day’s orders and jump in to help others to get the job done

- Assisting Customer Care Team Members and/or filling in for other Teams, as required

- Frequent and routine daily cleaning, sanitizing, and organizing, including dishes and containers, to keep the store and all equipment clean to a high standard and in compliance with COVID19 and Health & Safety plans

Desired Qualifications & Skills

- Experience in a grocery, retail, or warehouse environment

- Experience using a point of sale (POS) system would be an asset

- Ability to learn quickly, be resourceful, take initiative, and use creativity to solve challenges

- Comfortable working in a fast-paced, high-volume environment and standing for long periods of time, sometimes in a cold environment (large walk-in fridges)

- Experience in a collaborative environment with shared duties including cleaning to a high standard

- Ability to lift 20-50lbs frequently and repetitively

Compensation, Benefits and Work Environment

- $16 per hour starting wage, plus an additional $1/hour store credit

- 20% staff discount on all groceries

- Access to Nada’s Employee Assistance Program (EAP) & Headspace app

- The successful candidate will work out of our East Vancouver location(s)

- Hours for this position are 6am - 12pm

How to Apply

Applications will be assessed on a rolling and first-come basis. Nada is committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: Indigenous peoples, visible minorities, all religions and ethnicities, persons with disabilities, LGBTQIA2S+ persons, and all others who may contribute to the further diversification of ideas. If you require special accommodations at any stage of the recruitment process, please indicate this in your cover letter.

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