Service Desk Agent (W633)

Service Desk Agent (W633)

17 Nov
|
Fujitsu
|
Edmonton

17 Nov

Fujitsu

Edmonton

Service desk Agent



Job Description



- First level support for Government of Alberta employees



- Provide technical support via telephone to solve computer software/application questions and problems including and not limited to MS Windows, Internet browser, MS Office, Outlook, network printers, remote access, VPN and password resets.



- Diagnose, troubleshoot and evaluate Level 1 calls appropriately, escalate as necessary.



Skills Required



- Basic Service Knowledge.

- Customer Relationship – able to establish quick working relationships/empathy with customers.

- Communication – listening, ability to communicate clearly with customers, colleagues and managers.



- Problem Solving – understands and resolves basic problems.

- Drive and determination.

- Tolerant.

- Time Management.

- Team Working – team player.

- Technical knowledge (e.g. Microsoft Office, PCs basic networking).

- Has a flexible approach and works well under pressure.

- Business Awareness.

- Understanding of business continuity processes.

- Bilingual (French/English *English must be well spoken*)



Fujitsu at a Glance



Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.



We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!



At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, ethnic or national origin, citizenship, political belief, social condition, family, marital or civil status, genetics, disability, age, veteran status, or conviction of an offence that is unrelated to employment. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners .

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/21145446/service-desk-agent-w633-edmonton/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: service desk agent (w633)
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert