Manager, Quality Improvement - Full Time - Markham Site GPP-599

Manager, Quality Improvement - Full Time - Markham Site GPP-599

17 Nov
Markham Stouffville Hospital

17 Nov

Markham Stouffville Hospital


Land Acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital,

all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.

Who you are:

- You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage

- You are a patient and/or client centered individual who performs at an exemplary standard

- You are a team player with excellent communication, critical thinking and prioritization skills

What we are looking for:

- Expert knowledge of quality and safety with the ability to introduce innovative approaches to change

- Specialized skills in project management and the ability to lead a portfolio of projects

- Strategic thinker bringing new approaches to quality and safety, service innovation and performance management

- Sound knowledge of quality improvement methodologies, safety methodologies, service design, data management and patient engagement

- Expert in stakeholder management, with the aability to forge and maintain strong internal and external stakeholder relationships

What you bring to the role:

- University degree in Health Administration, Business Administration, quality Improvement, Patient Safety Engineering or Health Disciple preferred.

- Minimum 5 years of experience leading healthcare or hospital-based projects with demonstrated leadership in the areas of Quality Improvement, Patient Safety, and the Accreditation Canada process preferred

- Quality Improvement and Patient Safety training required, Project Management training an asset

- Excellent leadership skills with the ability to coach, mentor and motivate

- Demonstrated project management expertise including effective planning, coordinating and overseeing multiple operational and strategic initiatives

- Excellent communication, interpersonal and problem solving skills

- Demonstrated experience in facilitation, collaboration and negotiation with multiple stakeholders and service providers

- Strong written and oral/presentation skills

- Excellent analytical, problem-solving and decision-making skills with the ability to identify trends, establish benchmarks, as well as provide credible analysis and recommendations

- Experienced at working both independently and in a team-oriented, collaborative environment is essential

- Superior organizational skills, including attention to detail, prioritization and multi-tasking

- Demonstrated good attendance and performance records with the ability to maintain these same standards

- Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organization related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Work Schedule:

Monday -Friday 9am-5pm


BAND D: $ 47.86 - $ 59.81 per hour

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

Oak Valley Health Diversity Statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

Required Skills

Required Experience

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