[XH084] Sr IT Operations Specialist

[XH084] Sr IT Operations Specialist

25 Sep
BMO Financial Group

25 Sep

BMO Financial Group



120 Bloor Street East

Job Family Group:


Sr IT Operations - Team Lead

We’re looking for a highly communicative, creative problem solver with an eye to building better solutions and to act as a team lead (read as: mentor/point of escalation) for their peers,  As we work in a fast-paced environment servicing a business critical application, the candidate would need the ability to move between development/creation mindsets to crisis management mentality should the need arise.  While we do work predominantly weekdays, there are occasional weekend/evening deployments and releases that whomever fills this role would need to be available for.

As this candidate would be filling a team lead role,

they would be held to very high standards around ethics and process awareness, ideally to act in an exemplary fashion for the team, as well as those other groups we work with.

From an operational perspective, the candidate would be responsible for being aware of all projects in flight that our team is servicing, and be able to speak to resourcing and technical needs around such.  A “big picture” perspective will be required, as the individual will need to become familiar with the intricacies of the supported products and learn to speak to the impact in changes of architecture and function.

Further, this person would be expected to have a depth of knowledge where they could act as an escalation point for the team, and would be included in project reviews, “post mortems” and design decisions both for the automation we create and maintain as well as the applications serviced by the environments we manage.  Procedurally, the candidate would need to become/be familiar with how to:

- Execute on delivery of the Automation platform and continuous improvement roadmap

- Maintain Automation environment documentation

- Respond to and manage incidents as it pertains to the environments we support, and automation our team has created, including being part of the on-call rotation

- Accountable to deliver on automation capacity planning & management

- Work with development and QA teams to identify areas where manual vs automated work is required

- Provide technical support, guidance, knowledge transfers to Automation platform users as required

- Support implementation of changes to preproduction and production

From a technical perspective, we are looking for the following qualifications/skills:

•             University degree in computer science, software engineering or equivalent experience

•             Linux (preferably RedHat) experience as a Systems Administrator (7+ years)

•             Automation experience an asset (Ansible, Chef, or Puppet preferred)

•             Container experience (Openshift preferred, in addition to knowledge of Kubernetes)

•             Scripting/programming experience (GIT as a tool, and scripting eg.  ruby, python, or java)

•             Agile development practices/code review practices

•             Websphere (WAS/WPS/IHS/RSA version 6 onwards)

•             SSL solutions (certificates, certificate generation and management tools, troubleshooting)

•             Excellent organizational skills with ability to drive timelines and understand when to proactively escalate

•             Motivated self-starter with the proven ability to; work autonomously and as part of a team, meet deadlines and adjust to changing priorities to meet business goals

Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

- Provides technical expertise and oversight on the production floor, understanding the full process requirements (compliance, equipment, regulatory) in order to best understand and resolve production issues.

- Manages complexity across business value, technology and interaction models.

- Recommends and implements solutions based on analysis of issues and implications for the business.

- Identifies emerging issues and trends to inform decision-making.

- Conducts independent analysis and assessment to resolve strategic issues.

- Establishes deep relationships at all levels within IT and business units, to effectively collaborate in business strategy.

- Monitors and tracks performance, and addresses any issues.

- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

- Participates in both internal and external regulatory inspections.

- Works with other operations personnel to develop and implement the counter-measures necessary to improve production and equipment reliability as well as the compliance posture of the team.

- Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.

- Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.

- Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.

- Supports deployment activities, managing implementation issues to resolution.

- Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.

- Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.

- Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.

- Collaborates and engages with the appropriate areas across the bank.

- Develops or helps to develop the knowledge assets required for the operation.

- Promotes adherence to standards and industry best practices.

- Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.

- Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.

- Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

- Provides specialized consulting, analytical and technical support.

- Exercises judgment to identify, diagnose, and solve problems within given rules.

- Works independently and regularly handles non-routine situations.

- Broader work or accountabilities may be assigned as needed.


- Typically 4-7 years of work experience in IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math or business.

- Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.

- Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.

- Technical and/or business functional knowledge of systems, tools, timing, and dependencies.

- Deep knowledge and technical proficiency gained through extensive education and business experience.

- Verbal & written communication skills - In-depth.

- Collaboration & team skills - In-depth.

- Analytical and problem solving skills - In-depth.

- Influence skills - In-depth.

- Data driven decision making - In-depth.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

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