[FIZ-541] | Contract Customer Service Representative (Bilingual- English/French Mandatory)

[FIZ-541] | Contract Customer Service Representative (Bilingual- English/French Mandatory)

25 Sep
|
Loblaw Companies Ltd - Head Office
|
Brampton

25 Sep

Loblaw Companies Ltd - Head Office

Brampton

Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel. 



​Emplacement:



1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5



La décision de rejoindre une entreprise est une décision importante. Nous avons des opportunités pour des personnes travaillantes, énergiques et fiables comme vous.



Pourquoi ce rôle est important ?



18 Month Contract



Must speak English/French



What You'll Do:



- Respond to customer inquiries on store credits (shorts, overages, damages, returns, mispicks, etc.)

- Coordinate store returns to appropriate Distribution Centres



- Receive and input credit data from stores (in SAP), according to policy

- Investigate store claims to determine root causes

- Complete all Distribution Center credit investigations; process credits as required and communicate results to customer and appropriate department

- Staff the Ontario Call Centre, managing and resolving store inquiries and maintaining daily call logs

- Generate daily and weekly summary reports for analysis

- Administer policies and procedures effectively and appropriately while processing credit requests (i.e. Flat Rate, No Credit Refusal, etc.)

- Effectively manage workload in order to deliver timely service on credit requests, returns & retail services.



What You'll Need:



Bilingualism (English and French) is required



- Ability to prioritize workload and manage time effectively

- Must be able to work independently

- Highly organized with strong attention to detail

- 2-3 years’ experience working within a Distribution or Retail environment would be preferred.

- Previous experience within a Call Centre environment would be beneficial.

- Excellent written and verbal communication skills are required.

- Ability to work with multiple software applications, particularly SAP, Manhattan WMS, JDA TMS & Windows applications, as well as hands on experience using our legacy WMS an asset .

- Effectively prioritize workload while working in a fast paced demanding environment.

- Display tact, diplomacy and mature judgment in all interactions with internal and external customers.



Schedule: Tuesday to Saturday (Tue - Fri 7:30am - 3:30pm & Saturday 6:30am - 2:30pm)



How You’ll Succeed:



At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.



If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.



In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.



Comment vous réussirez :



Chez Loblaw, nous recherchons des gens formidables pour renforcer continuellement notre culture. Nous croyons que les gens formidables modèlent nos valeurs, sont authentiques, créent la confiance et établissent des liens.



Si cela vous ressemble et que vous êtes ouvert d'esprit, réactif au changement et à la hauteur des défis fournis dans un environnement de vente au détail en évolution rapide, postulez dès aujourd'hui.



De plus, nous pensons que le respect des lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre code de conduite - il renforce ce que nos clients et parties prenantes attendent de nous.



Type d'emploi:



Temps plein



Type de rôle :



Poste contractuel offrant des avantages sociaux (Durée déterminée)



Type de contrat :



Durée déterminée



Loblaw reconnaît la diversité du Canada comme une source de fierté et de force nationales. Nous avons fait une priorité de refléter la diversité évolutive de notre pays dans les produits que nous vendons, les personnes que nous embauchons et la culture que nous créons dans notre organisation. Des aménagements sont disponibles sur demande pour les candidats handicapés dans le processus de recrutement et d'évaluation et lors de l'embauche.



Remarque : Si vous disposez d'un service libre-service pour les employés (ESS) sur Workday, postulez à cet emploi via l'application Workday.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/20692462/fiz-541-contract-customer-service-representative-bilingual-english-french-mandatory-brampton/?utm_source=html

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