O48 - Content Program Manager

O48 - Content Program Manager

09 Sep
Amazon Dev Centre Canada ULC

09 Sep

Amazon Dev Centre Canada ULC


- Bachelor’s degree in business, journalism, marketing, communications, or a related field

- 3+ years experience in copy writing and editing

- Native (speaking and writing)-level proficiency in Canadian French

Are you interested in making Alexa, Alexa? Amazon is looking for an enthusiastic, organized, detail-oriented Content Program Manager to help shape Alexa in Canada. Manage campaigns and create content to help Alexa delight and inspires customers as she answers questions about herself, tell jokes, makes sports predictions, sing songs and more.

A day in the life

With your team, you will develop engaging and ingenious experiences that delight customers using your deep knowledge of the Canadian zeitgeist - culture,

news, current events, sports, entertainment pop culture, music, TV, technology, books, etc.... You’ll be responsible for creating and sourcing content, and getting it to users on time (managing calendar, reviewing and uploading editorials, etc.) at the right quality. You will also own the localization process for Alexa, working cross functionally with product managers and marketing managers, with a focus on validating the language used on marketing material (eg. advertising, packaging).

About the hiring group

The Alexa Canada team’s mission is to deliver products and services with a delightful and locally relevant for Canada customers. We work on everything from product launches (like launching new Echo devices), to new skill partnerships (like working with external partners to make their services available through Alexa), to more consumer-focused campaigns like what Alexa’s responses should be for Canada Day or each NHL game). The Alexa Canada team is an essential part of helping customers feel that Alexa is a trusted companion in their daily life. On the team, the Content Program Manager contributes in making Alexa's Personality truly Canadian.

Job responsibilities

- Create the marketplace-specific strategy around how Alexa’s persona, voice, or tone needs to shift in order to make Alexa feel more natural for Canadian customers.

- Serve as the primary POC for all Alexa Personality experiences for Canada.

- Drive the personality experience strategy, manage internal and external intake and content generation processes, and tactically execute on prompt creation and/or content editing.

- Work to innovate new, customer-obsessed content experiences to continue to surprise and delight customers. Providing quantitative and qualitative data-driven insights on how their programs are operating, and analysis of how to improve experiences based on those insights.

- Identify, communicate, and proactively mitigate project risks

- Create roadmaps, coordinate peers on specific goals, update leadership with regular reports

- Manage and drive improvement of customer-centric content programs

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

- Proficient using CMS tools and other content creation tools

- Professional experience in writing news headlines or marketing copy, creative writing or game design

- Portfolio of content that includes humorous, creative content.

- Experience with voice or multimodal speech interfaces

- Strong attention to detail and organizational skills

- Self-starter with ability to manage multiple tasks in a deadline-driven environment

- Experience working with internal and external partners to build great customer experiences

The original job offer can be found in Kit Job:

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