(W560) | Technical Support Representative - 12 MTH Contract (Hybrid)

(W560) | Technical Support Representative - 12 MTH Contract (Hybrid)

09 Sep
|
Canon Canada
|
Brampton

09 Sep

Canon Canada

Brampton

Call Center – 7 Hour days – No Weekends!





- Temporarily remote due to COVID-19 regulations*



As a Canon Canada team member, you will assist our customers with technical solutions such as troubleshooting network setups, port settings, and Wi-Fi connections for our at-home printers, small office copiers, scanners, and camera products. You'll be Canon’s brand ambassador and the first point of contact for our customers. You will work to identify and problem-solve each customer's unique inquiry and direct them to an appropriate solution, ensuring that every case is a positive experience.



ROTATING SHIFTS - Must be available:

Monday - Friday, 9:00AM - 5:00PM



Monday - Friday, 10:00AM - 6:00PM





We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness! By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.



What You'll Be Doing



Provide consumer product and technical support via telephone and email

Define, diagnose and troubleshoot consumer product problems

Assist customers with clear communication and step-by-step solutions

Follow appropriate escalation process of unresolved issues

Offer upgrades and pre-sales assistance when applicable

Update CRM database with detailed information regarding customer inquiries

Achieve monthly KPIs and metrics, such as Call Handle Time and Abandon rates

Adhere to established quality assurance guidelines for all customer inquiries



What We're Looking For



High school diploma; Post-secondary education is preferred

1-year experience in a call center or customer service environment

Analytical skills to assess multiple situations and perspectives, and arrive at an appropriate solution for the customer

Strong computer and technical skills to troubleshoot driver installations and products

Ability to organize time, set priorities and multi-task in order to meet KPIs

Proven customer relations skills with professional and courteous telephone manner

Exemplary written and oral communication skills



WHAT’S IN IT FOR YOU



COVID-19 SAFETY PRECAUTIONS



By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first



REMOTE WORK



This position offers a Hybrid work schedule. You will be required to be in the office Mondays and Wednesdays each week, with the ability to work from home for the remainder of the week (subject to specific business needs requiring office attendance)

When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools



BENEFITS



Comprehensive health coverage plan that includes medical, dental and vision

Life insurance, disability and wellness programs

Vacation, Paid Personal Time and Sick days

Matching RRSP contribution & Profit Sharing Program

Tuition Assistance Program for professional continuing education

Discounts on Canon products, retailers, memberships and more!



EMPLOYEE PERKS



On-site cafeteria and outdoor patio

Employee gym and fitness centre

Employee referral program

Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.

Community involvement



Come and join our team and reap the rewards as we work to take Canon to the next level!



We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.



While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.



Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at [email protected] or via phone at 1-(phone hidden) or (phone hidden)



Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does.



Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.



Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.



We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/20518521/w560-technical-support-representative-12-mth-contract-hybrid-brampton/?utm_source=html

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