IRO03 IT Systems Administrator

IRO03 IT Systems Administrator

09 Sep
CMH Heli-Skiing & Summer Adventures

09 Sep

CMH Heli-Skiing & Summer Adventures


Position Title: IT Systems Administrator

Company Name: CMH Heli-Skiing and Summer Adventures

Reports To: Infrastructure Team Lead

Location of Work: Banff, Alberta

Job Status: Full-time, permanent; ‘Core’

FLSA Status: Non-Exempt

Number of Positions: 1

Date of Last Review: September 8, 2021

Desired Start Date: November 1, 2021

Company Overview

With 50+ years of experience Canadian Mountain Holidays, LP (CMH) has evolved into the world’s largest Heli-Skiing and Heli-Hiking company, operating 12 lodges in the winter and 3 in the summer throughout British Columbia, Canada. The business’s central office is located in Banff, Alberta, Canada.

CMH Heli-Skiing & Summer Adventures is privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

The CMH Mission is to guide you through life changing mountain experiences.

Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities.

Our Principles:

Safety as a cornerstone.

Share our passion – every day.

Always act with integrity.

We work as a team.

Aim for best.

Balance our social, fiscal, and environmental responsibilities.

Position Overview

The IT Systems Administrator is responsible for the full hardware life cycle of servers, workstations, and data storage for all CMH locations. This role requires the ability to diagnose and resolve problems quickly, as well as having the patience to communicate with a variety of vendors, departments, and users.

Essential Duties and Responsibilities

Primary focus on three technology domains. Includes all related operational support activities including maintenance and upgrades/updates of the following:


Dell EqualLogic storage arrays.

Cloud-based backups.


VMware ESXi & VCenter Server.


Knowledgeable in various hardware and software technologies including (but not limited to):

Windows/Linux Operating Systems.

OS Security patching, anti-virus, and anti-malware administration.

Microsoft technologies including Exchange, Office 365, Terminal Services.

Application delivery and workstation deployment (KACE, SCCM).

Active Directory and Domain Controller management.

Network device monitoring (PRTG).

Diagnose server level hardware and software problems and replace defective components.

Administer data backups and disaster recovery operations.

Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all applicable configurations.

Design, configure, and test computer hardware and operating system software.

Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.

Monitor system performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.

Analyze equipment performance records to determine the need for repair or replacement.

Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.

Research new technology and implement it or recommend its implementation.

Minimum Qualifications

Computer or Information Services related University Degree or College

Minimum 5 years providing server support in an enterprise environment, particularly with: Exchange, Office 365, virtualization, and backup technologies.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

Demonstrates integrity, discretion, and problem solving.

Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.

Has clear attention-to-detail, with accurate data-entry skills and abilities.

Trustworthy and self-directed in completing the core functions of the role.

Able to identify potential issues and quickly work with the team to manage and respond to such situations in a timely and professional manner.

Sees projects through to completion including follow-up on any identified issues.

Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.

Proven ability to maintain confidentiality and professional working relationships with peers.

Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.

Able to build productive working relationships with co-workers, guests, and vendors.

Working Conditions

Due to the seasonal nature of our business, this position may be required to work some evenings, weekends, and holidays, as well as participation in a seasonal, on-call rotation.

This position will require travel to CMH lodges at various times throughout the year (est. 10% travel).

Must be able to lift, carry, or otherwise move and position a minimum of 20 pounds on a regular basis.

Manual dexterity to operate a computer and other common office equipment on a constant basis.

Must maintain a valid driver’s license throughout the term of employment.

CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

To perform this job successfully, an individual must be able to perform each duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.


A competitive compensation package will be provided including an annual salary based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.

Benefits and Perks:

Health and dental benefits.

Group Savings Plan.

Three (3) weeks paid vacation.

Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**

The original job offer can be found in Kit Job:

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