O-725 Customer Service Representative

O-725 Customer Service Representative

02 Sep
Smiths Group

02 Sep

Smiths Group


Location: North America, Canada, Edmonton


Division: John Crane

Job Function: Operations

About Us

Smiths is always looking for curious minds. For new colleagues who want responsibility and relish a challenge. Those who would like to use their talents to help make the world safer, healthier, more efficient and more connected.

We're proud that we've been helping propel the human world forwards during our 160 year history of innovation. By looking at things differently. By adapting and never standing still. And by always thinking big.

Today we're an aligned global business of five divisions and around 22,000 colleagues that touches the lives of millions every year across five vibrant global markets.

For more than 100 years, John Crane has partnered our customers around the world to deliver innovative solutions that improve process and equipment reliability through a relentless focus on quality, a passion for service, and uncompromising commitment to our people, safety, the environment and ethical business practices.

With more than 5,800 employees around the globe, we supply and service the products used by our customers in process industries for their mission-critical operations.

Being a valued and trusted partner is more than what we do―it is our legacy. Our core values―respect, ownership, integrity, customer focus and passion―guide our actions and behavior every day.

So whether you're an experienced professional or just starting out on your career, our global scale and focus on growth means great career opportunities for the right colleagues. There's never been a better time to join Smiths. And help us create the future.

Job Description

John Crane is a global leader in the design, development and manufacture of products and services for the world's process and industrial markets. With a history that stretches back over 100 years, our company has progressed from its roots as a packing manufacturer to become a world-leading supplier of mechanical seals, seal support systems, power transmission couplings and packing. Our recently expanded product portfolio ensures customers now benefit from a genuinely integrated offering that includes specialized filtration systems, advanced hydrodynamic bearings, measurement and analysis technologies and artificial lift products for the oil and gas industries.

The Customer Service Representative assists John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

Duties & Responsibilities

Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.

Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.

Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.

Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.

Identifies returned materials and assists walk-in customers as required.

Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.

Performs other duties as required.

The Individual

Education/Training: Mechanical Technologist/Technician College Diploma preferred

Experience: 2 years of customer service related experience in a manufacturing setting


Ability to read detailed drawings and utilize measuring instruments

Must have effective written and verbal communication skills

Computer skills including Microsoft Office

Supervises: This position has no supervisory responsibilities


Must be self-motivated, work independently yet still be team orientated

Customer/Client focus

Able to analyze, and resolve situation as needed

Able to deal with different level of personalities/stakeholders


Application Process

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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