[S953] Customer Experience Guide (Remote - Full-Time)

[S953] Customer Experience Guide (Remote - Full-Time)

02 Sep
|
Indochino
|
Vancouver

02 Sep

Indochino

Vancouver

KEY ACCOUNTABILITIES:

Reporting to the Manager, Customer Experience, the Customer Experience Guide will be responsible for ensuring that INDOCHINO customers have a consistently positive brand experience by providing the best customer care in the world. The ideal person for this position is a forward thinker, critical decision maker, detail obsessed, and has the ability to anticipate needs before they arise.



RESPONSIBILITIES:

Provide world-class customer care to Indochino customers by chat, email and phone

Understand customer issues over time and develop compelling solutions to preempt customer needs and questions

Consistently work with other teams to track,

solve and innovate our processes and procedures to provide an exceptional customer experience pre and post purchase

Collaborate with the Operations Team to ensure all customer requests are confirmed and understood

Assisting customers with their garments fit issues through our systems tools and available resources

Liaise with our Team Leads to resolve individual customer issues



REQUIREMENTS:

2+ years experience in a contact centre, providing email, chat, and phone support

Exceptional communication skills, both written and verbal

Customer service oriented with a natural desire to care for the needs of others

Deep desire to put drive & effort into your work

Knowledge and passion for men’s fashion and style trends

Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred

Past experience with billing issues, returns & data metrics an asset

Familiarity with the Microsoft Office Suite

Familiarity with ZenDesk preferred

If this sounds like something you’d love to do, and you know you’re the person for us, visit our careers page, tell us a bit about yourself, we’d love to hear from you!

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/20457648/s953-customer-experience-guide-remote-full-time-vancouver/?utm_source=html

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