(CRO63) Customer Service Representative

(CRO63) Customer Service Representative

02 Sep
John Crane

02 Sep

John Crane


John Crane is a global leader in the design, development and manufacture of products and services for the world's process and industrial markets. With a history that stretches back over 100 years, our company has progressed from its roots as a packing manufacturer to become a world-leading supplier of mechanical seals, seal support systems, power transmission couplings and packing. Our recently expanded product portfolio ensures customers now benefit from a genuinely integrated offering that includes specialized filtration systems, advanced hydrodynamic bearings, measurement and analysis technologies and artificial lift products for the oil and gas industries.

The Customer Service Representative assists John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals.

Duties & Responsibilities

Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.

Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.

Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.

Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.

Identifies returned materials and assists walk-in customers as required.

Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.

Performs other duties as required.

The Individual

Education/Training: Mechanical Technologist/Technician College Diploma preferred

Experience: 2 years of customer service related experience in a manufacturing setting


Ability to read detailed drawings and utilize measuring instruments

Must have effective written and verbal communication skills

Computer skills including Microsoft Office

Supervises: This position has no supervisory responsibilities


Must be self-motivated, work independently yet still be team orientated

Customer/Client focus

Able to analyze, and resolve situation as needed

Able to deal with different level of personalities/stakeholders


Application Process

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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