Remote Bilingual Call Center Customer Service Representative - Credit Cards (JN905)

Remote Bilingual Call Center Customer Service Representative - Credit Cards (JN905)

02 Sep

02 Sep



We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

What You'll Be Doing 

CIBC is transitioning to an Agent @ Home model,  for this role you will be required to work from home at some point in this process. The expectation and details will be confirmed if you moved through the recruitment process.

Even though this role is a remote position - the expectation is that you must be able to attend your primary CIBC location within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.) 

Join our Contact Centre team as a Customer Service Representative in our Credit Cards Department and make a real difference for our clients.  

You will answer to incoming calls from our credit cards clients as well as calls transferred from other departments.

You will assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals.

We want to hear from you if: 

- You must be willing and able to participate in the CIBC Agent @ Home program

- You go the extra mile, because it’s the right thing to do. 

- You are ambitious and you love to learn. 

- You are motivated to make a difference. 

- You love to surround yourself with people who challenge you. 

- Your diverse background and experience makes your team stronger.  

- You bring the best of yourself to work.

- You are bilingual in French and English.

Agent @ Home Program Requirements

- Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.

- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)

If this sounds like you, but you’re not sure if you’re ready to be on the frontlines of client service, we’ve got you covered. You’ll  begin your journey with an industry-leading paid training program that runs about 3 months. 

- Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients - we know there’s a learning curve and we’re here to help. 

- It’s hands-on, so you’ll get the real-life experience you need to rise to the challenge. 

- The incredible program you’ll benefit from begins with 25 days of training and a mix of in-class learning and on-the-job application - typically from Monday to Friday, 9:00 a.m. to 5:00 p.m.

- This position is  starting on September 7th 2021.

A quick note on your availability - our Contact Centre is open Monday to Friday, 7:00 a.m. to Midnight; Saturday and Sunday, 7:00 a.m. to 10 P.M.

We’d like for you to be flexible between these hours. 

How You'll Succeed 

- Get comfortable connecting on a personal level. Don’t be afraid to draw from your own experiences to help our clients. 

- Be the best listener. Make sure our clients’ feel heard, no matter what the issue. 

- Study up! Invest some real time in getting to know our suite of credit card products and use your knowledge to connect clients with the right product opportunities. It will also help you proactively suggest credit card options that will help clients achieve their financial goals. 

What CIBC Offers 

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home 

- Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity 

- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training 

- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan 

What You Need to Know

- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact [email protected]

- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Mont-1155 Rene Levesque 5th

Employment Type


Weekly Hours


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