(CS221) Service Integration Specialist

(CS221) Service Integration Specialist

02 Sep
Bank of Canada

02 Sep

Bank of Canada


Take a central role

The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.

Find out more about the next steps in our Recruitment process.

What you will do

As a System Integration Specialist,

you are the primary intake point to the Service Management Office for ITS Portfolio’s. You will ensure ITS practices used by the BoC are enabled for delivery of Services and ensure service providers and key stakeholders are informed of their responsibility and equipped for the delivery of the services. You will work with representatives from the business, product and process leads and Solution Architects to design IT services using design thinking and customer/user experience practices.

As a System Integration Specialist, you will

lead in the management and governance of IT control processes and procedures

monitor the effectiveness and efficiency of those processes in the delivery of IT Services

lead in service adoption strategies (communication, training, knowledge) and efforts related to the delivery of IT Services by ensuring ITS teams and key stakeholders are informed on service value and benefits

Interact directly with portfolios in, developing and maintaining a strong on-going relationship; always looking for opportunities to improve client satisfaction and experience

Initiate and review feedback on service delivery and lead continual improvement efforts to support clients in enhancing their services

Oversee the implementation of new practices, policies and special initiatives to enhance and support business needs

Identify and manage critical success factors and key performance indicators to review service health with service & product owners

Act as a project manager on medium sized projects assigned to Service Management

Mentor and coach team member in the holistic approach to design and delivery of services

What you need to succeed

Apply designing thinking and lean six sigma principles in the holistic design of service and product delivery

Knowledge of the service value chain and how it supports business outcomes

Cultivate trust by contributing to a safe environment for healthy interactions and meaningful collaboration while fostering a culture of continuous improvement by coaching and mentoring others

Strong verbal and written communication skills with the ability to bring together diverse groups of stakeholders and facilitate the co-creation of positive outcomes

Knowledge of project management principles enabling effective planning and execution of initiatives and engagements

Your education and experience

A bachelor’s degree in computer science, business administration or related discipline is preferred. Three or more years of experience in diverse roles and increasing responsibilities facilitating product or process design session, applying design thinking while conducting client journey and value stream mapping

What you need to know

Language requirement: English and French essential (bilingual) with a minimum starting level of intermediate (level 3) in second official language. Training may be provided to help reach the required level of functional (level 4) in second official language.

Priority will be given to Canadian citizens and permanent residents

Security level required: Reliability

You will work remotely from any location within Canada while the Bank operates under mandatory telework. Flexibility for remote work for the duration of the term may be granted.

Relocation assistance may be provided, if required

Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted virtually.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

What you can expect from us

This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.

Salaries are based on qualifications and experience and typically range from $85,100 to $106,300 (job grade 17)

Depending on performance, you may be eligible for performance pay for successfully meeting (7 to 10% of your base salary) or for exceeding expectations (15% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.

Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs

Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement

Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. #LI-POST

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