Renewals Mortgage Specialist, Internal Sales - (SGO410)

Renewals Mortgage Specialist, Internal Sales - (SGO410)

01 Jul
First National Financial LP

01 Jul

First National Financial LP


Working together to be our best!

First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

If you are ready to join First National’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

We are hiring a Mortgage Specialist - Renewals,

Internal Sales!

Reporting To:

Team Leader, Mortgage Specialist

Full-Time/Part- Time:


Posting Date:

June 25, 2021

Closing Date:

July 9, 2021

Hours of Work:

8:30 a.m. - 5:00 p.m.


Office Location:    


Downtown Toronto

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity:

The Mortgage Specialist is responsible for the retention of existing clients through renewals, early renewals and saves. 

- Handle all incoming calls from the department queue regarding early renewals, maturing accounts and discharge requests

- Retention of accounts which are discharging due to a switch or sale of property

- Solicit to retain First National customers (inbound and outbound)

- Sell of Mortgage Life Insurance and Home Warranty programs

- Speak with client’s that are requesting an early renewal for lower interest rates or debt consolidation

- Utilize technology to aid the mortgage process

- Accountable for retention percentages 

The Requirements Needed:

- Must possess good communication skills on the telephone and when interacting with internal First National departments and business partners

- Ability to multi-task in a fast paced environment

- Strong ability to analyze and resolve problems

- Shift work would be required to support volume as required

- Previous inbound/outbound sales experience

- Knowledge of mortgage underwriting policies and procedures

- Knowledge of mortgage and other debt products to ensure quality First National customer service

- In accordance with the Financial Services Regulatory Authority of Ontario (FSRA) candidates must meet the educational requirements required for registration with FSRA. The successful candidate will be registered with FSRA within five days of their start date with First National.


Why join First National?

- Bright open concept office environment

- Large kitchens with a coffee and latte maker to enjoy at no cost

- Supportive teamwork focused environment

- Collaborative entrepreneurial spirit

- Opportunities to give back to the communities and work through events focused on a variety of charities

- Ongoing social events throughout the year

- Extensive training programs to set our employees up for success

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected]

We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.

Apply Now

The original job offer can be found in Kit Job:

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