(PK6) - Client Service Delivery Lead

(PK6) - Client Service Delivery Lead

24 May

24 May



Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Job Description:

The Client Service Delivery Lead -Life Sciences will manage the overall account for service delivery and business excellence. They will manage operations on a day-to-day basis, account for all client deliverables, incorporate business best practices into the assigned process and facilitate knowledge sharing across organizational / industry boundaries. They will provide leadership and vision for the Accenture Applied Life Sciences Solutions domain.

Resource Management

- Work with Accenture enabling services to ensure uptime of services, facilities, and infrastructure

- Work with HR and recruitment to ensure timely mobilization of manpower (including definition of JDs and selection of candidates if required).

Operations Management

- Program manage overall delivery of the account across locations.

- Ensure adherence to output targets at desired quality levels on a day-to-day basis and for each deliverable.

- Ensure optimum deployment of people and resources to deliver business results. Ensure efficiency and quality of operations.

- Manage the operations/process leads and ensure the individual and group performance targets are achieved.

- Manage load sharing across teams and cross training for better productivity.

- Analyze management information system (MIS) and take corrective action where required.

- Utilize appropriate methods to gather process effectiveness and improvement feedback and identify gaps in process functionality.

- Work with process owners to proactively resolve differences. Define issues, organize cross project sub-teams, and review recommendations.

- Design metrics to evaluate the benefits of process improvements.

- Ensure continuous improvements via measures like Business Excellence.

- Perform process diagnostics, blueprinting when required.

- Support and implement Digital technologies/ Industry leading tools, automation, AI and Analytics based solutions.

- Responsible for stakeholder reporting with information and cost details.

- Communicate strategies/initiatives across the teams.

- Manage programmes to grow skills and experience within the Engagement.

- Perform additional responsibilities as assigned by the leadership.

- Working knowledge on ITIL and ITSM services, Application Lifecycle Management.

- EDC system implementation, integrations, and migrations work experience.

Client Management

- Ensure day-to-day interaction/ coordination with client where required (system downtime, project deliverables, timelines, issue escalations, etc.).

- Active member of governance meetings and ensure decision records are implemented.

Financial/Contract Management

- Responsible for cost management, including providing inputs for financial proposals and reviews; accountable for budget adherence.


- Ensure adherence by self/team, to regulatory and compliance requirements relevant as per Industry requirements.

People Management

- Responsible for staff assigned to the engagements (working with the HR and Career Managers) including training, succession planning, morale, communication, and resolution of any personnel issues.

- Responsible for timely completion of the performance management process in a fair and consistent manner.

- Responsible for ensuring the career development for direct reports.

Basic Qualifications:

- Minimum of 8 years of Operations Service Delivery experience

- Minimum of 5 years in Life Sciences

- Minimum of 3 years in a client facing role

- Bachelor’s Degree

Preferred Qualifications:

- Experience in negotiating with and influencing others to meet challenging goals.

- Strong analytical skills to facilitate detecting and resolving data problems encountered.

- Knowledge of ICH-GCP guidelines, regulatory guidelines or relevant Industry regulations.

Professional Skill Qualifications:

- Excellent project planning and management skills.

- Creative approach to problem solving and good lateral thinking skills.

- Good leadership abilities.

- High energy and drive to lead large teams.

- Comfortable in working in a dynamic business environment.

- Must be self-motivated, with the ability to follow through on assignments without direct supervision, very attentive to detail, capable at multitasking across projects and able to effectively contribute in a team environment.

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: (pk6) - client service delivery lead
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert