Fort St. John
This person interacts with existing customers, primarily by phone and email, to increase sales of the company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. Collaborates with outside sales to ensure goals are being met. May own a book of accounts.
Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
- With guidance, owns, qualifies and develops opportunities passed from marketing,
outside sales, and national accounts.
- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
- Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Reports industry trends, competitive pricing and customer feedback to management.
Up to 2 years knowledge and experience in Sales and Sales Administration; still acquiring higher level knowledge and skills, however still a productive professional contributor.
Familiar with Microsoft Office, and ability to perform basic computer skills.
High School Degree or Equivalent required. Bachelor’s degree preferred.
Ability to perform multiple tasks simultaneously.
Ability to work in team environment.
Ability to communicate clearly, both verbally and in written form.
Attention to detail.
Ability to prospect and market concepts to existing and potentially new accounts.
Ability to take action and solve routine or standard problems
Identifies and defines problems and possible solutions independently; chooses among existing solutions
Ability to work independently with supervision.
General Office - Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.
Employee required to problem-solve.
Employee required to communicate with the public
For WESCO locations in Canada, we offer a competitive compensation and flexible benefit plan, pension plan, educational assistance plan and more. Please note, in the recruitment process accommodations for applicants with disabilities are available upon request.
WESCO values diversity and is an equal opportunity employer.
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