Bilingual Customer Service ( English & French ) - [RO-610]

Bilingual Customer Service ( English & French ) - [RO-610]

24 May
Aosom Canada Inc..

24 May

Aosom Canada Inc..


Bilingual Customer Service Representative (English & French)

We are a fast growing e-commerce company, we are now hiring a customer service representative in our customer service department.

Job Summary:

Maintain a solid understanding of all company products, channels and company policies/terms and assist online and walk-in customers with their inquiry in a professional manner.

Complete any ad hock project as assigned.

Resolve customer complaints via face to face, phone, email, mail, live chat or social media.

Use ERP, Platform portal website, CRM, telephones or emails or other effective ways to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling or email or message

Assist with placement of orders, cancellations, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Suggest solutions when a product malfunctions, missing parts, functions and usages, how to operate or assemble.

Attempt to persuade customer to reconsider cancellation.

Apply claims’ application to vendors

Work with the Customer Service Manager to ensure proper customer service is being delivered.

Provide pricing and delivery information, inform customer of deals and promotions

Organize workflow to meet customer time frames.

Direct requests and unresolved issues to the designated resource and can escalate issues to manager if need

Please note: this position is currently working remotely due to COVID19, but will be required to work in the office at Scarborough, Ontario after COVID19 restriction is over.


English and French a must

College level, general education degree or equivalent

Experience of customer service principles and practices

Experience of relevant computer, ERP or CRM systems, MS Office

Ability to type fast and accurate

Knowledge of administrative procedures

Numeric, oral and written language applications

Product knowledge with logic mind set to resolve customers’ issues

Aosom Canada Inc. is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

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