[A-899] Customer Experience Representative – Delivery Support - Full Time - Remote

[A-899] Customer Experience Representative – Delivery Support - Full Time - Remote

24 May
|
REEF.
|
British Columbia

24 May

REEF.

British Columbia

Who You'll Work For



REEF's mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences. With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in North America. Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.



What You'll Do



As part of our rapidly-growing team of Customer Experience Representatives, you'll handle calls, emails,

SMS and chat interactions from REEF customers and partners across North America and Europe with professionalism and efficiency.



This is a permanent work-from-home position.



Operate with Speed, Agility and Accuracy



Use critical thinking and decision-making skills to handle back-to-back interactions in a fast-paced, multi-tasking environment



Toggle between multiple REEF systems and databases to look up information, update records, and log key details about customer interactions



Maintain attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications



Champion Customer Success



Foster customer success by efficiently resolving customer inquiries and complaints



Demonstrate empathy and excellent listening skills



Embrace performance-based targets and call monitoring/recording



What We Want from You



High school diploma or equivalent certification



Previous experience in a high-volume, fast-paced environment



A strong work ethic and reliability with professionalism and poise



Superior interpersonal, verbal, and written communication skills



Maintain attention to detail while performing repetitive tasks



Ability to work from a seated position at a desk and talk on the phone for 8 hours a day



Designated workspace at home, with a reliable high-speed internet connection



A knowledge of contact center policies and software, including CRM, phone systems, etc. is an asset but is not required



Hourly premium paid for bilingual- English/Spanish



What We'll Provide



Medical



Dental



Vision



RRSP Matching program



Personal Absence Days (PAD)



Career pathing and advancement opportunities



Computer, monitor, keyboard, and full training for REEF systems



PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.



Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.



WORKING CONDITIONS:

Work is performed indoors for extended periods of time including up to the entire duration of a shift.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/19517914/a-899-customer-experience-representative-delivery-support-full-time-remote-british-columbia/?utm_source=html

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