Sr. Business Management Analyst, Customer Solutions Delivery [XM-478]

Sr. Business Management Analyst, Customer Solutions Delivery [XM-478]

20 May
|
TD
|
Toronto

20 May

TD

Toronto

Company Overview



Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think ''TD'' if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.



Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com



Department Overview



TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients,

TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.



At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.





Job Description



Reporting directly to the Senior Manager, Customer Solutions Delivery, the Consultant, Customer Solutions Delivery is responsible for the project management, support and delivery of tactics and initiatives that support the improvement of our Customer Experience (LEI) and reduction of customer irritants created by internal processes and identified in the customer journey mapping process.

Key Accountabilities:



Think Like a Customer & Act Like an Owner:



- Responsible for ownership and delivery of tactics related to providing a legendary customer experience.

- Exercise influence, strong relationship management and be the voice of the customer when working with business partners and stakeholders.

- Deliver key work packages as required and supporting project management methodologies, including but not limited to, business requirement development, risk assessments, planning, change management, testing, post implementation and sustainment support



Execute with Speed and Impact:

- Strong organizational skills to meet deadlines and stay on target with proposed delivery dates throughout the life cycle of a project

- Self-starter with the ability to work independently and in team and thrives in a fast paced and changing environment with multiple priorities

- Strong relationship management when collaborating with our business partners and key stakeholders to make decisions and execute on deliverables



Innovate with Purpose:

- Ability to identify root causes of customer irritants and deliver creative and impactful solutions that will drive change and efficiency within our claims operations



Develop our Colleagues:

- Work well with the Senior Manager, Customer Solutions Delivery to provide updates for executive presentations

- Creating a positive work environment and being an effective role model by championing TDIs mission, vision and shared commitments



Requirements



- Project management experience

- Strategic thinking and ability to execute with purpose

- Problem solving & decision making

- Continuous improvement and process excellence

- Results driven

- Strong communication skills

- Knowledge of claims systems and claims vendor applications is an asset

- Understanding of claims processes is an asset



Additional Information



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs



Hours



35



Inclusiveness



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/19476710/business-management-analyst-customer-solutions-delivery-xm-478-toronto/?utm_source=html

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