Senior Platform Technical Analyst | UU775

Senior Platform Technical Analyst | UU775

01 May
Société Financière Manuvie

01 May

Société Financière Manuvie


Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Manulife is looking for a Senior Platform Analyst to join our global technology team. We are expanding this department and have multiple roles open at this time.  You will join a group responsible for providing technical services for server and infrastructure areas of our Global Wealth Asset Management division. You will ask as a technical resource in the implementation and planning of projects that affect all areas of the division.

 Responsibilities on this role include:

- Platform Support.  Administer and support server based platforms managed by the GWAM Platform Technology Services team.  Provide problem analysis, investigation and resolution for software and hardware issues as related to the platforms we support. 

- Server Management.  Install, analyze, configure, manage and maintain multiple applications on Development and Pre-Production servers while providing technical support. Administer codes and scripts into Development, Pre-Production and subsequently Production server environments. Monitor patches via change process. Monitor disk and memory spaces plus CPU usage. Administer file system access.

- Network / Infrastructure Management. Assist in coordination of maintenance windows and activities for setup, break/fix and enhancements. Provide feedback for LAN / WAN issues and participate in planned upgrades, enhancements and migrations of shared infrastructure systems.

- Problem / Incident / Change management. Analyze planned changes for impact and provide approvals. Respond to incidents expediting measures and activities to address them. Work with vendors and support business teams to analyze root causes and modify current processes to improve overall system efficiencies, review and approve planned & emergency change activities. Create tickets to support incident resolution tasks. Represent change at divisional meetings. Integrate vendor activities through effective coordination into change / problem process.

- Production Support and Implementation. Observe appropriate procedural activities in moving code and scripts into production environments. Work with business units to identify issues affecting successful implementation and work out solutions. Manage volume of requests according to maintenance window and resource availability under severe time constraints. Perform various tasks such as software certifications, create requests for additional SAN space and maintaining managed resources inventory lists and documentation.  

- Project Participant. Meet with project teams on all phases of projects to provide skills, knowledge and resources to support projects requirements, typically as an implementer. Advice on feasibility of timelines as related to technical aspects of projects. Integrate steady state processes with project tasks, including, product certification, User Acceptance Testing and production implementation.  Provides functional participation for technical initiatives of moderate complexity

- LINUX/UNIX Administration. Troubleshoot issues with RHEL base Linux/Unix appliances and manage Maximis and similar applications. Will be responsible for maintaining enterprise wide Linux/Unix servers and Red Hat Environments. Write scripts to manage and monitor the application and environment on the Linux/Unix servers.

- Vulnerability Management. Research, evaluate, and recommend solutions on any environment for Path to Green projects and any patch management activities. Test, validate, and implement Windows and Linux Patches before they become operational in production. Document and maintain the patch management process for the Windows/Linux Platform. Collaborate with the necessary teams on the Vulnerability Management process and schedule

Requirements for this role are as follows:

- Minimum 7-10 years of  IT operations experience with strong understanding of Windows Server, UNIX/Linux and Other Operating Systems.

- Understanding of, and experience with, server-client computing and ETL.

- Experience maintaining Windows 2008R2/2012/2016/2019 Enterprise Server.

- Experience in using AIX is a plus.

- Experience in administering RHEL Operating system

- Familiar in any of the following DOS, Powershell and UNIX Shell script program.

- Excellent troubleshooting skills.

- ITLv3 Foundation Certification process is a plus.

- Microsoft Certification (MCTS, MCITP, MCSA, MCSE) is a plus.

- Intermediate knowledge of WSUS, Windows Server Architecture, Qualys, and any automation tools(powershell, pstools, batch scripting, etc.)

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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