(TLS-312) Order Management Specialist

(TLS-312) Order Management Specialist

01 May
Johnson Controls

01 May

Johnson Controls


This is a remote position; however, the individual must be located within commuting distance of an existing JCI office, preferably in Concord, Ontario

What you will do:

Manage material returns from the creation of the return with the customer to supplying the credit to the Accounts Receivable team, work with sales teams and accounts receivable teams to mitigate invoice disputes in a timely manner, create credit/debits for account reconciliation, close out disputes in Get Paid, coordinate tax exemption certificates including expiration activities and issues tax credits if required.

How you will do it:

- Coordinate quarterly stock returns and RMA’s for multiple product lines.  This includes coordinating with customers to obtain tracking information, ensuring return centers transact returns and discrepancies in a timely manner, communicate discrepancies to the customer and ensure that credits are issued to the customer.  This will include coordination with the Accounts Receivable team.

- Work with Order Management/AR teams to coordinate credits or debits with customers regarding shipment errors

- Work in sales force to resolve Get Paid disputes with the Order Management team

- Cancel aging RMA’s that have not been returned by customers

- Report out weekly on open RMA’s, credits issued, major discrepancies and any issues regarding returns

- Assist finance team with account reconciliation for customers (which credits to apply to certain invoices)

- Attend calls with customers and Account receivables teams as required to review returns and discrepancies

- Transact RMA’s and stock returns and credits in multiple ERPs

- Must be comfortable to interact cross functionally and with Senior Management and to escalate discrepancies and concerns

- Must be agile and have the ability to move from more than one ERP system

- Maintain a record of Tax exemption certificates, expiry of certificate notifications

- May be required to perform other Order Management functions depending on business requirements

What we look for:

- University degree or college diploma in Finance or Operations Management

- Experience working in customer service or finance

- High proficiency in excel

- Sales force experience an asset

- Knowledge of ERP systems

- Must be detail oriented

- Must be able to communicate clearly and concisely

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers

The original job offer can be found in Kit Job:

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