Personal Banker | (C-407)

Personal Banker | (C-407)

01 May
BMO Financial Group

01 May

BMO Financial Group



111 Main Street

Job Family Group:

Retail Banking Sales & Service

Be a part of BMO's excellent Personal Banker team where you'll be provided with an online, self paced and in-person training program that you'll be applying along with your own sales and customer service experiences to deliver exceptional service to BMO's existing and prospective customers.

Join a buzzing team who are serving the community with terrific service and providing outstanding banking solutions to achieve above standard service and branch recognition! This team also cares about you and your development which means you can pave the way to drive your skills, learning and career growth with BMO.

In this role,

you'll identify customer needs and provide consultative advice and guidance regarding financial solutions that are in the best interests of customers. You work collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

- Be a key member of a collaborative and versatile branch & market team

- Engage customers in complete, needs based conversations to identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales & service needs, including everyday banking, retail investments, lending solutions, home financing (including business-for-self applications) and small business solutions

- Offer advice and guidance on the digital and self-serve options available with the goal of making banking easy, simple and fast

- Support customer transaction based needs as required based on customer traffic

- Take the initiative and find creative approaches to make each customers experience feel personal

- Proactively engage customers by reaching out, generating appointments and building new relationships within the community to grow BMO's business

- Take a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities

- Collaborate with your BMO partners and identify referral opportunities to further grow the customers relationship with BMO beyond personal banking

- Keep current with BMO policies and processes, the wider financial services marketplace, the legal and regulatory environment, and our commitment to upholding the highest ethical requirements of our industry

- Follow through on the risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, act in their best interests, and ensure an effectively run branch

- Address questions & resolve issues raised through Consumer Credit, audits and quality checks to ensure data entry and recommendations are accurately documented in the lending applications and the lending process is followed

- Use the Our Approach to Risk Management framework to protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements and established yield, quality, diversification and risk guidelines.

- Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Banks Policies and Procedures

What we're looking for:

- Passionate commitment to helping our customers

- Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience

- A focus on results and the ability to thrive in a consultative sales and team-based environment

- Resourceful self-starter with courage and confidence to approach customers

- Skilled at personal account opening, Customer Welcome Offers and investment discussions

- Digitally-savvy and able to identify banking alternatives for our customers

- Strong interpersonal skills, including the ability to build rapport and connections with customers

- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges

Customer Focus

- Spends 90% of time on advice-based conversations with customers and proactively booking appointments Spends 10% of time on conversations and requests related to banking services, including handling transactions and supporting customers who walk into the branch


- Projects a professional presence; proactively engages customers in complete conversations about their personal banking needs; listens actively to understand customer needs, clearly explains potential solutions and their benefit to the customer

- Learns quickly and is motivated to apply new knowledge

- Is collaborative, enjoys helping others and being part of a team

- Identifies opportunities for referrals and makes smooth hand offs to partners in BMO FG


- Undergraduate degree and/or equivalent customer service and sales work experiences

- Working knowledge of personal and small business customer needs and solutions

- Working knowledge of retail investments and lending product

- Experience in financial services is an asset

Digital Leadership

- Confident and at ease in the use of social media, tablets, Smart phones, online tools, and applications

- Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and understand their benefits


- Registered Investment Sales Representative (RISR), including Mutual Funds Advanced completed or in progress is strong asset

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

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