(TF742) - Supervisor, Pharmacy Operations

(TF742) - Supervisor, Pharmacy Operations

01 May
McKesson Canada Corporation

01 May

McKesson Canada Corporation


McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada,

you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

Job Summary

Plan and Supervise daily operations of pharmacy caseworkers including priority setting and review, issue escalation and resolution. Provide metric based updates to the Sr. Manager, Pharmacy Operations at regularly scheduled intervals to ensure proper performance monitoring and escalation. Staff orientation and ongoing training

Specific Responsibilities

- Competently performs the duties required of the SPS caseworker team, as assigned; Supervisors may throughout the month be required to place and/or receive program/pharmacy-related calls. Calls may be as a result of, but not limited to, covering workload for the team, dealing with sensitive or escalated cases, or ensuring they are up-to-date with program activities.

- Develops working relationships that supports the growth and success of each staff member and the department

- Demonstrates a thorough understanding of all policies, procedures and processes and articulates the same to staff. Ensures compliance and tracks as appropriate

- Provides regular feedback to the Manager regarding quality, operational, technical and/or process issues which involve a program, team or individual. Recommends corrective actions or follow up. Engages other resources as needed

- Based on the forecasted demand, oversees the scheduling of these employees and allocation of related resources to ensure effective and efficient delivery of departmental service levels.

- Builds, uses and continuously evaluates scheduling processes and systems that best meet our customer’s demand for service, patient safety needs, contractual obligations, operational standards, and the equitable distribution of work amongst staff to cover the Pharmacy operating hours of 8am-8pm Monday - Thursday, and 8am-5pm Friday.

- Supports the Manager with the development and execution of policies and practices; responds according to policy direction at all times and seeks assistance with unusual situations and/or staff non-adherence

- Identifies collective or individual staff non-adherence to scheduling policies, attendance issues or trends, and/or other Workforce Management issues to the Manager on a regular basis

- Collaborates with the Sr. Manager, Pharmacy Operations, to analyze Workforce Management, attendance statistics, and activity metrics on a regular basis

General Responsibilities

-  Keeps current regarding technology and communications infrastructure, software applications, other databases and resources, and call processes used to provide Services to customers

- Assists in troubleshooting basic technical issues; assists in the maintenance of any technical support documentation for staff; identifies education required by specific individuals and/or teams to foster their independence in terms of addressing technology issues; networks with Service Desk Staff about recurring or one-off issues which require their help. Refers unresolved or other unusual issues to the Manager

- Supports the Manager and Quality Assurance team to identify, investigate, evaluate and follow-up on all risk incidents and quality issue concerns, as related to the case management team

- Leads, communicates, coordinates and interacts with all McKesson staff in a manner that promotes and maintains a high level of respect, integrity operational efficiency and patient-focused service

- Ensures patient safety is the first priority and understands the integrity of our service is based on our ability to safely and timely triage our callers.


- University Degree

- Supervisory experience

- Ideally 3 years in the pharmaceutical industry involved in hospital or retail pharmacy setting.

- knowledge of retail pharmacy practice in the province of Ontario including understanding of biologics and specialty medications.

- Understanding management roles and ensuring productivity through motivation of staffs

- This position requires a significant degree of self-starting and independence

Type de travailleur


McKesson est en employeur qui adhère aux principes d’égalité d’accès à l’emploi.

L’information présentée ici n’a qu’un but informatif. Tous les postes vacants qu’offre McKesson dans ce système de recrutement font l’objet d’exigences en matière de compétences qui leur sont propres. Les exigences en matière de compétences et de qualification ainsi que l’expérience privilégiée sont déterminés par la filiale, par le bureau ou par le service de l’entreprise qui offre le poste; tous les postes sont assujettis aux lois et aux restrictions en vigueur à l’égard de l’emploi. Cela englobe les lois sur l’immigration entourant les exigences de permis de travail, toute autre permission gouvernementale applicable ou toute question de conformité.

L’information présentée dans ce site est fournie sans aucune forme de garantie, que ce soit de manière expresse ou sous-entendue, y compris, sans rien exclure, la garantie à l’égard du caractère complet de l’information contenue dans ce site ou dans tout lien auquel ce site fait référence. Bien que McKesson tente d’actualiser son site au moment opportun, l’information n’est valide qu’à compter de l’heure et de la date à laquelle elle a été publiée.

McKesson adhère aux principes d’égalité d’accès à l’emploi et valorise la diversité de sa main-d’œuvre. Nous encourageons toutes les personnes compétentes à postuler et nous accommoderons les besoins des candidats dans la mesure où ils ne causent aucun préjudice injustifié dans tous les stades du processus de recrutement et de sélection.

L’information paraissant dans ce site n’a qu’un but informatif et n’a aucune valeur juridique.

Les employés actuels doivent postuler en allant dans le site des possibilités de carrière interne.

Venez travailler chez McKesson avec nous!

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