(HMK-536) | Customer Service Associate

(HMK-536) | Customer Service Associate

30 Apr
|
Canadian Tire - North Saanich #932.
|
North Saanich

30 Apr

Canadian Tire - North Saanich #932.

North Saanich

- Role Description -



The Customer Service Associate works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally. Customer service and cash register proficiency is essential for success in this position to enhance the customer experience.



Responsibilities & Tasks:



- Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.

- Operates cash register, computer, fax machine, printer and electronic funds terminals (debit, credit) and enters all relevant coding in Canadian Tire systems.

- Process all customer returns & exchanges.



- Assists with all warranty questions & processing.

- Backup cash as required.

- Reports on stolen, damaged and store-use goods.

- Shares opinions and ideas on how to improve store processes and success.

- Maintain a clean and tidy workspace throughout the day.



- Core Competencies -



- Strong orientation towards customer service excellence.

- Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.

- Ability to work with minimum supervision.

- Organizational ability and attention to detail.

- Ability to work efficiently with computerized and cash register systems.

- Ability to maintain professional communication, even in challenging situations.

- Ability to resolve customer issues.

- Positive attitude, punctuality and solid work ethic.



- Our Vision -



Canadian Tire North Saanich is a locally owned business with an independent owner, providing a personal touch.



Our Vision is to build our business from the ground-up around innovation, leading to the best customer experience on Vancouver Island.



Teamwork and Technology will be the driving force behind our success. Our systems and processes will ensure we are the destination to equip our customers with everything they need to enjoy the jobs and joys of life in North Saanich and surrounding areas.

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/19260211/hmk-536-customer-service-associate-north-saanich/?utm_source=html

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