Medical Office Assistant [KN998]

Medical Office Assistant [KN998]

29 Apr
Phoenix Society.

29 Apr

Phoenix Society.


Do you like making genuine connections with people? Building rapport and building positive relationships in the life of others? Come work for one of BC’s top not-for-profit societies.


The Phoenix Society is a not-for-profit society dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment.

What we offer:

- 100% employer paid benefits.

- Disability insurance.

- Life insurance.

- Employee assistance program.

- Extended health care (Dental, Vision, paramedical).

- Flexible schedule.

- Matching RRSP contribution.

- 6 sick and 6 personal leave days a year.

- Education and Training allowance.

- Bring your dog to work.


Reporting to the Clinical Lead, The Medical Office Assistant supports Phoenix Centre’s Clinical Services Team (CST) by offering comprehensive administrative support to a team consisting of Licensed Practical Nurses, Registered Nurse, Addiction Specialist Physician, other physicians, and a Clinical Lead. The CST operates 24 hours a day, seven days a week in providing mental and physical healthcare services to approximately 170 adult men and women living in two purpose-built facilities in Surrey, BC.


- Provide a variety of administrative duties by answering telephones, booking appointments, completing lab requisitions, and assisting in the general flow and organization of the CST.

- Ensure that medical records are obtained, transferred, digitized, uploaded, and otherwise handled in a manner that ensures their confidentiality, timely transmission, and secure storage or destruction, as warranted.

- Handle bookings of appointments for organization clients with medical professionals inside and outside the organization.

- Assist in providing clients a safe, predictable, structured and supportive environment in which to achieve their healthcare needs.

- Provide a role in ensuring a welcoming, safe, and positive experience for clients and staff.

- Assist in the coordination and integration of our interdisciplinary team of physicians, counsellors, nurses, social workers, and pharmacists.

- Provide clients with information and contacts for community resources.

- Set up appointments and arrange meetings as required.

- Develop supportive relationships with clients.

- Maintain client confidentiality and respond to client rights to health care information

Skills & Qualifications

Education: Completion of a Medical Office Assistant program. Equivalent education or experience will be considered.

Social Services Field: Preference will be given to those with experience in addiction services and/or social services, preferably within a community setting, with demonstration of sensitivity to the issues of people affected by substance misuse, concurrent disorders and homelessness.

English: Fluent and able to effectively communicate professionally, orally and written, in English. Fluency with medical terminology required.

Technical Skills Proficiency in Microsoft Office 365, together with working knowledge of electronic medical records and electronic medication administration records. Demonstrated skill utilizing faxes, scanners, IP phones and collating photocopiers.

Typing: Minimum 5000 keyboard strokes per hour.

Diversity: Fluency in language(s) reflecting the diversity of the community is an asset.

Criminal Records Check: Current clearance.


This is a daytime position with hours of work from 8:00 AM to 4:30 PM. Monday to Friday.

Application Process:

Please apply with a cover letter and resume via our job board or on this site.

We look forward to your application!

Phoenix Society is an Equal Opportunity Employer and welcomes all applicants to apply and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

The original job offer can be found in Kit Job:

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