Condominium Authority of Ontario.
The Condominium Authority of Ontario (CAO) is committed to meeting the needs of condominium communities through the delivery of the following on-line services and resources available to all condominium communities across the province:
- Easy-to-use information to help owners, residents, directors and managers understand their general rights and responsibilities.
- On-line resources, condominium forms, tools and guided steps to resolve common issues collaboratively before they escalate into disputes.
- Easily accessible and cost-effective online dispute resolution service through the Condominium Authority Tribunal (CAT) – Canada’s first fully online tribunal
- Mandatory training for condominium directors to help them understand their oversight and legal obligations.
- Easy-to-navigate condominium returns system that allows corporations to file and update key information.
- Publicly available and searchable Condominium Public Registry containing information on every condominium corporation in Ontario.
Underpinning these on-line services is the CAO’s highly skilled Information Services teams who answer inquiries and provide guidance to owners, residents, directors and condominium managers by phone and email on varied and complex issues that often arise in condominium communities.
ABOUT THE ROLE
This opportunity is a 6-month paid internship with the possibility of a permanent position.
Open until a suitable candidate is found.
- Providing information and support to condominium communities consistent with the CAO's mandate.
- Researching condominium legislation and responding by phone and email to explain the legislative context for condominium living, the legal rights and obligations of condominium owners, condominium corporations, residents, condominium board directors, and condominium managers.
- Regularly reviews and consistently adheres to current messaging, scripts, templates and other reference materials when responding to clients; recommends and/or proposes updates or enhancements to reference materials.
- Assisting with public awareness and outreach initiatives, including drafting website content, information and outreach materials.
- Reviewing CAO services, analyzing analytics, reporting on findings and making recommendations to ensure performance targets are met and to enhance services;
- Assists clients to create CAO accounts and to manage condo corporation profiles, including investigating/trouble-shooting any previous account activity, (re)issuing invitation codes and maintaining integrity of the CAO database.
- Supports clients in accessing and navigating the CAO’s online services, including condo director training, condo returns/notices of change systems, and public registry. Provides technical assistance for users with limited experience with computers to help them navigate and access these online services.
- Participating in meetings and liaising with the CAO’s communications, finance and IT departments;
- Developing project plans and monitoring activities/deliverables to ensure timelines are met;
- Performing other duties/projects as assigned.
SKILLS, KNOWLEDGE AND EXPERIENCE
- Relevant post-secondary education related to public policy, para-legal services or other related fields;
- Advanced research skills, including interpreting complex legislation;
- Superior verbal and written communication skills; conveying complex information in plain language;
- Ability to work effectively both independently and within/across teams;
- Demonstrated excellent organizational and time management skills, including attention to detail and the ability to set priorities and meet deadlines.
- Ability to think critically, analyze information and problem-solve with minimal direction.
- Technologically savvy and proficient with online collaboration tools, specifically MS Office 365 (Word, Excel, PowerPoint, Outlook, Skype, case management systems), including ability to guide user's through CAO's services.
- Ability to exercise sound judgment and discretion in dealing with confidential matters.
- Strong interpersonal skills and ability to maintain a positive attitude.
- Project management experience.
- Bilingualism in English and French is considered an asset.
While you will be onboarded remotely, this position works in an office environment.
We thank everyone for their interest in joining our dynamic team, but due to the high volume of applications received only those qualified will be contacted.
CAO is an equal opportunity employer, encouraging workplace diversity. All qualified individuals will be considered without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, marital status or any other characteristic protected by law.
CAO welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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