Player Experience Specialist | K-27

Player Experience Specialist | K-27

30 Mar
Hyper Hippo.

30 Mar

Hyper Hippo.


Location - Kelowna or Vancouver

COVID-19 UPDATE: Please note that all Hyper Hippo Entertainment (HHE) employees are working remotely for the time being due to COVID-19, as the health & safety of our employees and their families is extremely important to us. Due to this, we’re currently having all new hires begin work with us remotely rather than in our office locations.

The Opportunity

Your mission is to demonstrate the importance of taking care of our community, and consistently raise the bar on what people expect out of Player Experiences. We want to build strong, growing communities around the games we support, and provide a connection and ‘experience’ for people who contact us.

We want to be the reason they tell their friends about a game, and why they keep coming back to play. Through social media, community, and support channels we aim to provide the best player experience possible!

Player Experience Specialists are interacting with the Community on a daily basis. Whether it’s answering questions through our email queue, chatting with fans on Twitter, or creating engaging posts within the forums, this role will cover it all.

A Player Experience Specialist’s Impact

- Supporting audiences through HelpShift ticketing system: writing emails, engaging in conversations and assisting our players with problems they are having in their game

- Responding to social media posts and Mobile Game Reviews, as well as populating content and replying to questions within various game forums

- Collect and track feedback and troubleshoot issues with our QA department

- Build trust within the communities we support through social media interactions

- Contribute to product brainstorms, representing our player’s feedback

Your Track Record Includes

- High School Diploma

- Experience in the customer service industry – preferably in tech/gaming industry

- Great understanding of social media platforms and how to use them (Facebook, Twitter, Instagram, etc.)

- Experience with online Community Management and engagement

- Strong written and verbal communication skills, well versed in using computers

- Strong knowledge of mobile devices and games – able to troubleshoot issues

- Strong knowledge of computers – able to troubleshoot issues

- Self-motivated and self-directed

- Able to multitask and manage multiple game expectations

- Open and excited to learn new tasks

- Great understanding of pop-culture, current events and gaming culture

- Ability to collaborate with team members to accomplish goals and objectives

- A positive attitude and the ability to thrive in a dynamic environment with changing products and market standards

Hyper Hippo Welcomes Everyone to Apply!

At Hyper Hippo we celebrate every single person and what makes them unique. Having a workforce composed of different experiences allows our team to make better decisions and create new and exciting ideas to bring to our players. We strive for every Hippo to feel a true sense of belonging and trust.

Please reach out if you require any accommodations or support during the recruitment process.

Compensation Package

- Competitive wages

- Extraordinary incentive plan tied to company goals

- Access to a generous health & wellness spending account

- Annual $500 allowance to go towards your professional development

- Home Ergonomic Benefit for your home office - $500

Our Core Values

- We Are Bold

- We Are One Team

- We Are Player-First

- We Are Creative

- We Are Transparent

- We Are Futuristic

What We’re Building at Hyper Hippo Entertainment

Hyper Hippo is an award-winning entertainment studio, driven to entertain, connect, and inspire billions of fans around the world.

Founded in 2012, by the creator of Club Penguin, Lance Priebe, Hyper Hippo is the studio behind the smash-hit idle games, AdVenture Capitalist (with 50+ million players), and AdVenture Communist - a cult mobile hit.

Hyper Hippo is headquartered in Canada, with offices in Kelowna, Vancouver, and Seattle, and remote employees across North America. Hyper Hippo brings together an exceptionally creative team that is relentlessly focused on innovating and exploring new forms of entertainment.

The original job offer can be found in Kit Job:

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