customer service assistant - (STJ-212)

customer service assistant - (STJ-212)

30 Mar
Fastenal Canada.

30 Mar

Fastenal Canada.


Work Setting

- Retail/wholesale establishment/distribution centre

Specific Skills

- Address customers' complaints or concerns

- Access and process information

- Sell merchandise

- Receive payments

- Maintain records and statistics

- Issue receipts and other forms

- Explain the type and cost of services offered

- Arrange for billing for services

- Arrange for refunds and credits

- Answer inquiries and provide information to customers

- Perform general office duties

- Receive and log complaints

- Order office supplies and maintain inventory

Security and Safety

- Driving record check (abstract)

Transportation/Travel Information

- Valid driver's licence

Work Conditions and Physical Capabilities

- Fast-paced environment

- Work under pressure

- Attention to detail

Personal Suitability

- Effective interpersonal skills

- Flexibility

- Team player

- Excellent oral communication

- Excellent written communication

- Client focus

- Reliability

- Organized

- Punctuality

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