On-staff IT Support - [XPM191]

On-staff IT Support - [XPM191]

30 Mar
True North Mortgage.

30 Mar

True North Mortgage.


Would you like to be proud of where you work? How about enjoying coming to work every day while being well compensated for your performance?

If you answered “Yes” to the above, then it’s time to consider joining one of Canada’s most innovative companies in the mortgage industry!

At True North Mortgage we put the customer experience first! We do this by offering the best rates on full-featured mortgage products exclusive to True North Mortgage. Plus, we are committed to making our agents the best in the biz by giving them the tools and support needed to provide superior advice and to get the job done fast and efficiently.

We are looking for someone to help us support our mortgage agents and the rest of the team.

What sets us apart? We are the only brokerage to utilize retail stores and the only brokerage with its own CMHC approved lender. By owning our lender, we can offer better rates and same-day turnaround.

What we are looking for:

TNM is seeking an energetic individual to provide IT Help Desk services for a growing financial services company in Calgary.

The ideal candidate will have at least 5 years of relevant Help Desk and deskside support experience, including familiarity with Windows 10 and Office 365.

The candidate should also be familiar with supporting a basic IP network setup, and printers.

The candidate must have a positive attitude with superior customer service skills and good communication skills.

Responsibilities include:

- Respond to calls and emails from the user base by creating help tickets

- Troubleshoot and resolve the issues that are reported in a timely manner

- Escalate to other levels of support as required

- Implement and maintain inventory of desktops and laptops

- Manage requests for new desktop/laptops, including updating and deployment

- Manage requests for software and access to online services

- Adhere to company processes for IT support

- Assist Management to understand IT support trends and suggest ways to reduce common issues.

The original job offer can be found in Kit Job:

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