Halton Healthcare Services.
Specific Department and Program:Interchange Project
Posted Date:Mar 18, 2021
Posting #: 2021-873539
Position: Interchange Go-Live Support Champion – 80 positions
Department: Interchange Project
Status: Temporary Full-Time and Temporary Part-Time (approximately 6 weeks)
Hours: Monday to Sunday, various rotating 8 and 12 hour shifts including days, evenings, nights, and weekends. (subject to change based on project requirements)
Site: Oakville, Milton, Georgetown
At Halton Healthcare you will thrive in a health care culture and environment that embraces inclusion, high performance, and flexibility with ‘exemplary patient experiences,
always’ at the heart of everything we do.
We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve. It is an exciting time to join Halton Healthcare with the completion of our major redevelopment projects. Oakville Trafalgar Memorial Hospital opened its doors in December 2015 and Milton District Hospital completed a significant addition to its clinical space in October 2017.
Halton Healthcare is re-imagining the delivery of safe, effective, and exemplary patient care, enhancing the staff and physician experience across our hospitals. We aim to enhance high-quality safe patient care, empower interprofessional collaboration, and transform the staff and physician experience via Interchange, an exciting initiative that achieves clinical transformation supported by technology.
Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care in the Halton and Peel Regions.
The Interchange Go-Live Support Champion is a personable, energetic, and motivated individual with a keen eye for detail and a passion for helping others. As part of a coordinated support strategy, they may serve a variety of roles as part of a coordinated support structure (which includes visiting our clinical & non-clinical areas to answer questions or provide support or answers phones in our go-live call center).
The ideal candidate thrives on their desire to help others, and to work as part of a large team to find answers and solutions. They maintain a positive attitude, engage their colleagues and those they are supporting with a positive and friendly attitude, and when they do not know the answer, are not afraid to ask for support or help.
The Interchange Go-Live Support Champion is an excellent communicator, capable of engaging all levels of the organization, from the front-line to the senior team. They are skilled in explaining complex topics and providing step-by-step instructions and are not afraid to bring forward suggestions or ideas to help their colleagues and teammates.
Starting May 31, 2021, the Interchange Go-Live Support Champion will receive three-weeks of training to prepare them for go-live on June 20, 2021. Once we have flipped the switch, we expect go-live support to run 24x7 for a period of three weeks, ultimately wrapping up support on or around July 11, 2021.
Together, transforming through connected experiences.
This is what you will be doing:
- Serves a multitude of roles as part of the go-live support team
- Provides shoulder-to-shoulder support for clinical and non-clinical staff & physicians
- Attends training, asks questions, and works to understand Interchange as best as possible
- Records questions and reported issues, ensuring they are accurately recorded and reported to the appropriate person
- An active participant in huddles and debriefs
- Shares information, insights and observations with support-team and command center leads
- Brainstorms new and creative ways to share processes and updates with staff, physicians, and teammates
This is what you’ll need to do it:
Halton Healthcare endeavors to hire individuals who exemplify our mission, vision and values of accountability, respect and compassion, which guide our individual behaviors and attitudes.
- Exceptional organizational skills
- Arrives on-time ready to work, maintaining an exceptional attendance record
- Previous experience working/training in a hospital or healthcare setting is an asset
- Experience or education on digital health-related projects and concepts is an asset (experience developed outside of a professional setting will be considered)
- Excellent written, communication, and presentation skills with the ability to “tell a story” to different audiences
- Ability to work effectively independently or as part of a team
- Thrives under pressure
- Works-well in a changing environment
- Has a positive attitude
- Able to work a variety of hours or shifts
Date Posted: March 18, 2021
Internal applications due by: March 25, 2021
If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please submit your application via our website at www.haltonhealthcare.com directly to this posting and include a current copy of your resume.
We thank all those who apply but only those individuals selected for further consideration will be contacted.
In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Halton Healthcare is a smoke free facility in and around all three sites. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors to accommodate individuals’ health concerns arising from exposure to scented products. We ask for everyone's cooperation in our efforts to accommodate health concerns.
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