Part-time Customer Support Specialist | NO-801

Part-time Customer Support Specialist | NO-801

18 Mar
|
Mr. Mow It All Corp..
|
Saskatchewan

18 Mar

Mr. Mow It All Corp..

Saskatchewan

Mr. Mow It All, a Toronto, Ontario based landscape maintenance business serving residential and commercial markets in the GTA. Our firm is growing quickly and just made the Canadian Business Growth list ranking 59 out of nearly 500 companies. We have a fun, energetic, youthful, and innovative team culture and environment.



We are currently searching for a Part-time Customer Support Specialist to help clients sign up for service, resolve any problems they have, and ultimately succeed in our mission of providing property care services that allow our clients to take back their time. This is a remote position and will require a home computer or laptop and internet access.



Job Duties and Responsibilities





- Provide amazing front line service to Mr. Mow It All clients



- Responding to incoming emails, text messages, and phone calls



- Assist crew by liaising and passing information between clients and crews



- Resolve customer complaints (1st level)



- Onboarding new clients



- Scheduling of lawn maintenance, gardening, and fertilization jobs



- Inbound sales including upselling existing clients



- Helping to execute the marketing calendar, including marketing support work



- Sending Welcome Packages, Thank-you notes, Lead Letters, etc.



- Manage and maintain records in Service Autopilot



- Assisting with preparing proposals, site maps, etc.



- Other duties as may be required



Qualifications/Requirements:



- 1 - 2 years of customer service experience



- Must have strong knowledge of Toronto neighborhoods



- Landscape Industry experience would be an asset



- Sales experience would be an asset



- A business Administration diploma or equivalent would be an asset



- Excellent oral and written communication skills



- Ability to work independently and to tight deadlines



- Ability to handle multiple tasks simultaneously



- Customer orientation and strong relationship building skills



Job Types: Part-time, Contract (April 15, 2021-August 15, 2021)



Reports To: Office Manager



Base pay range: $17-19 per hour (depending on experience)



Hours of Work



- Monday thru Thursday 4-8 pm (EST)

- Saturday 10 am-2pm (EST)

- Scheduled hours - 20 hours per week



Mr. Mow It All Corp. is an equal opportunity employer and values diversity in the workplace. We are committed to accessibility and Human Rights. Accommodations are available upon request for candidates taking part in all aspects of the selection process. We thank all candidates who apply, but only those selected for an interview will be contacted.



Following the advice of the provincial health authorities, to mitigate the risk of the potential spread of COVID-19 and support social distancing, all recruiting activities including interviews and new hire onboarding will be conducted remotely.



Job Type: Part-time



Education:



- Secondary School (preferred)



Experience:



- customer service: 2 years (preferred)



Work remotely:



- Yes



COVID-19 precaution(s):



- Remote interview process

- Virtual meetings

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/18759918/part-time-customer-support-specialist-no-801-saskatchewan/?utm_source=html

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