Customer Service Representative (CL040)

Customer Service Representative (CL040)

18 Mar
Morneau Shepell.

18 Mar

Morneau Shepell.


Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Remote/Bilingual Customer Service Representative

Benefts Administration

Campbelton, New Brunswick

Full time contract position with possibility of permanency


As a Customer Service Representative, your role will consist of providing professional,

superior quality service to our clients, in English and French, while working in a young and dynamic work environment—this is the opportunity Morneau Shepell is offering you! No solicitation, only service to our clients concerning the administration and management of their group benefit programs.

You will be required to work with our clients’ representatives, internal consultants and administrators, as well as with representatives of financial institutions and insurance companies. All this in a reputable and growing company!

Responsibilities :

- Answering calls from clients and their employees and do outbound calls (follow-ups)

- Doing required research to be able to answer questions that concern their pension plan and group insurance

- Processing information received from the client using internal databases and information systems

Succeeding as a Customer Service Representative will require the following core qualifications and skills:

- Bilingualism (French and English) and very good oral and written communication skills.

- Strong customer service and interpersonal or communication

- Experience in a call center

- Experience in managing group benefits would be an asset

- Knowledge of Microsoft Office is essential and ability to work with Web sites would be an asset

- College diploma in a related field would be an asset

Job Grade: MS1

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At Morneau Shepell, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

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