[I498] - Customer Support - Scheduling

[I498] - Customer Support - Scheduling

03 Feb
Trillium Health Partners

03 Feb

Trillium Health Partners


Job Description:


Position: Customer Support Associate (Scheduling) – Part Time

File #: 2021-19965

Status: Permanent Part Time

Department: Patient Support Services- Customer Support and Transportation

Site: Cross sites (Credit Valley Hospital, Mississuaga Hospital, Queensway Health Center)

Hours of Work/Shifts: Must be available to rotate through days, afternoons, nights, weekends and holidays

Posted: February 02, 2021

Internal Deadline: February 09, 2021

- The location of any vacancy/position may be changed or reassigned as per operational needs.

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada.

Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan - quality, access and sustainability - anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients - inside and outside the hospital.

At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!

Key Qualifications:

Secondary school graduate, and Business/Office Admin education preferred

Minimum two year relevant experience in payroll and scheduling in a unionized environment preferred

Demonstrated customer service and communication skills, handling sensitive issues and problem solving with tact and diplomacy

Excellent computer skills (Microsoft Word, Excel, Internet and Meditech)

Excellent analytical and leadership skills required

Ability to prioritize and handle multiple demands in a fast paced environment

Proven organizational and team work skills

Demonstrated good work and attendance record required

Knowledge of payroll systems and scheduling practices required

Knowledge of scheduling software’s is an asset

Position Summary:

Maintain staffing operations throughout the department

Obtain daily staff requests and fill them efficiently

Process employee vacation requests

Secure coverage for vacancy shifts

Uphold accurate system for tracking staff over a variety of shifts

Monitor the equalization of hours of employees as per Collect Agreement

Coordinate with Team Leaders on new staff onboarding and training schedule

Track a document all staff training

Carry out payroll functions for large Corporate Services groups

Work with Team Leaders and Managers verify payroll accuracy

Create a six week schedule for all Corporate Services groups

Answering phone calls from outside and within hospital

Provide front-line service to all customers, follows up on task completion and customer requests

Prints and collates various reports, inputs schedules and makes changes to schedules and rosters

Any other tasks as assigned

Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted

The original job offer can be found in Kit Job:

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