(SMN-01) Accessibility Services Advisor

(SMN-01) Accessibility Services Advisor

03 Feb
Queen's University

03 Feb

Queen's University


About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability,

persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

Reporting to the Manager, Queen’s Student Accessibility Services, the Accessibility Services Advisor develops, implements and supports academic accommodation planning for students with disabilities. The Accessibility Services Advisor works with students, faculty and staff to enable students with disabilities to attain their educational objectives. As a member of Queen’s Student Accessibility Services, the incumbent helps educate the university community regarding strategies to enable the full participation of students with disabilities in all aspects of university life.

Note: The schedule for this position requires the incumbent to work variable hours, including evenings and weekends during peak periods.

Job Description


- Review and interpret a wide range of documentation that supports the presence of a disability and the functional impairments related to that disability. Documentation may include psychoeducational assessments, psychological or psychiatric assessments, disability forms, letters and reports. Assess the functional impairments / limitations to determine their applicability in the post-secondary setting.

- Conduct intake interviews with students for accommodation planning. Review documentation and integrate with student lived experience and knowledge of disability and strengths and limitations. Create an accommodation plan with students that provides appropriate accommodations for the academic setting and that addresses functional limitations. Modify the accommodation plan as necessary should the academic context of the functional limitations change.

- Determine when additional documentation or additional follow-up is required. Connect with health care providers as necessary.

- Support students through the accommodation process from registration to full implementation. Provide information and strategies related to the process and direct support when needed. Guide students who are transitioning to university or adjusting to a new disability as they navigate the system and process.

- Facilitate student communication with instructors and respond to queries from students and instructors. Provide information on the interpretation and implementation of specific accommodations. Problem solve when questions arise and support both student and instructor in moving forward with the implementation of accommodations. Support students in advocating for themselves or advocate on their behalf.

- Facilitate the completion of the Bursary for Students with Disabilities as appropriate.

- Provide case management for students with disabilities related to accommodations when there are needs that are more complex. Connect students to resources and liaise with other providers as appropriate to co-ordinate services. Attend meetings with departments to plan next steps and review accommodation plan.

- Respond to concerns and minor disputes arising from the implementation of accommodations. In addition to gathering information from the student, speak with parents, instructors, and faculty as requested or as is necessary to determine if accommodations are in place and student's needs are met. Provide resolutions and options for ways to implement accommodations in the specific course context and clarify process and purpose with both student and instructor. Support students in advocating for themselves or advocate on their behalf.

- Advise on accommodation, accessible learning, built environment, and other disability related topics. Participate on relevant committees and meet with faculties, schools, departments or professors on topics specific to disability and accommodations. Present at meetings or to groups on accommodations processes.

- Remain current on legislation, case law, OHRC policies and guidelines, research, and evolving changes in the field.

- Collaborate with campus partners to ensure the smooth implementation of accommodation and a quick response to potential challenges. This includes but is not limited to the Exams Office, the Adaptive Technology Centre, Continuing Distance Studies, Faculty Offices, and PPS as necessary. Arrange ergonomic furniture, adaptive and assistive technology equipment, physical access, alternate format, sensory related equipment, service animals and other accommodation related equipment or materials.

- Provide resource information on disability related supports, services and programs both on campus and in the community. Connect students to resources and services at their request. Provide resource information to parents, instructors and campus partners.

- Maintain appropriate documentation of interactions and actions taken.

- Identifies and works with QSAS and SWS colleagues in the development and evaluation of programs, projects, and materials that support students with disabilities in the post-secondary environment and that facilitate smooth processes for students and access to education.

- Maintains the confidentiality of all medically confidential or personal information associated with request for accommodations. Handle confidential and sensitive information, documentation, and files in a professional and appropriate manner (as required by FIPPA).

- Other duties as assigned.


- Professional qualification at the level of a Master’s degree in a field related to disability (i.e. Occupational Therapy, Disability Studies, Education (Special Education), Psychology, Social Work, Rehabilitation)

- Three or more years experience working with individuals with disabilities, including interviewing and advising as well as case management and/or case co-ordination

- Knowledge of learning strategies and supports to address complex access issues, familiarity with adaptive/assistive technologies, universal design / accessible learning and other disability-related strategies and interventions.

- Knowledge of functional impairments and functional limitations and ability to assess those in an academic context

- Proficiency with word-processing, and database applications (e.g., Microsoft Word, Outlook) and aptitude for computer-based information systems and internet-based tools.

- Sound knowledge of human rights legislation, accessibility standards, and other policies with a demonstrated ability to interpret and apply it to persons with disabilities, particularly in the postsecondary sector.

- Experience in successfully navigating and engaging with institutional systems, services and supports in a university environment would be considered an asset.

- Satisfactory Criminal Record Check and Vulnerable Sector Screening will be required.

- Consideration may be given to an equivalent combination of education and experience.


- Strong skills in human service and advocacy work.

- An equity-minded advising approach focused on creating a welcoming and inclusive space that supports student engagement and success;

- Excellent communication, organizational, conflict resolution and decision making skills are essential. Ability to adapt communication style and response to meet needs of students.

- Strong interpersonal skills, to work effectively with a wide variety of individuals, including students, parents, faculty, staff and university administrators.

- Ability to identify, use, understand, and manage one’s own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.

- Ability to work effectively and collaboratively in a team-oriented environment.

- Sound judgment with the ability to problem solve in highly stressful or sensitive situations.

- Skilled in collaborating and working successfully with people of diverse identities, backgrounds, and experiences. Demonstrates sensitivity and awareness to needs of equity seeking groups and marginalized populations.

- Flexibility and adaptability to respond to changing context or competing demands. Ability to individualize responses and actions within a framework.

- Strong time management and organizational skills combined with an ability to work in a fast-paced setting with high-volume and interruptions

- Ability to respond in a supportive manner to students or others in crisis, distress and emotionally charged situations and conversation

- Relationship skills to build rapport, mutual trust and confidence with others.

- Ability to work in a confidential, high-pressure environment, making independent decisions and setting priorities to respond quickly to time-sensitive matters.

- Excellent organizational skills, with demonstrated ability to prioritize multiple or competing tasks while maintaining strong attention to detail.

- Strong student-service orientation


- Identifies accommodation needs of students with disabilities and optimum method of problem solving to support their implementation.

- Determine if medical and other disability-related documentation complies with institutional and/or government standards.

- Assesses information and determines urgency of student needs when dealing with requests for academic accommodation, identifying available resources and/or possible solutions.

- Determines the level of response needed when dealing with a student in distress in order to take appropriate action as quickly as possible.

- Reconciles or prioritizes conflicting demands on time

- Determine if internal or external services would be appropriate resources; facilitate these connections.

- Interprets and provides advice on policies, procedures, practices and programs. Understands impact and consequences for the University.

- Determine when student files must be escalated for further exploration and discussion.

- In collaboration with the QSAS team determine and recommend appropriate plans of action when difficulties arise concerning a student’s accommodation plan.

- Assesses work flow and student needs, and identifies opportunities for improvements to enhance services.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected] .

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