PRW307 Service and Parts Attendant
PRW307 Service and Parts Attendant
03 Feb
Big Freight Systems
Steinbach
What are we looking for?
Team player, positive and effective attitude
Eagerness to learn
Diligent worker that focuses on continuous improvement
Excellent customer service skills
Enterprising and results oriented
What we have to offer?
Dynamic environment with growth opportunities
Various technology and equipment
Collaborative and supportive team/leadership
Great benefits package and competitive wages
Duties:
Schedule, coordinate and prioritize repairs in order to meet or exceed, operations, drivers and fleet asset requirements
Assess repairs needed and delegate to most qualified technician
Open work orders; assign work roster entries based on priority
Communicate with Operations & Customers the expected time the unit will be in the shop, delays and/or special instructions
Supervise technical and wash bay activities
Receive and address incoming calls, provide customer service for walk ins and over-the-road breakdowns
Review DOT regulations
Assessing off-site repairs with assistance of customer information and qualified technician
Data entry, purchase orders, warranties, audits, communication with vendors and reporting
Accurately and in a timely manner, process parts invoices for payment and put parts into stock
Identify and process warranty claims on a daily basis. Complete the claim accurately and timely with all supporting documentation, submit and follow up on claims to ensure prompt recovery of monies owing.
Requirements:
Post-secondary education an asset (not required)
Service or parts experience preferred
Organizational and time management skills are a must
Computer aptitude a strong asset
Procedural consistency very important
Monday to Friday Day Shift
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