[GID966] | Consultant, Production Application Support

[GID966] | Consultant, Production Application Support

02 Feb

02 Feb



We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What You’ll Be Doing

You’ll be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation. As a Production Application Support Consultant,

you will join CIBC’s Infrastructure Operations department to provide technical expertise for small to medium, complex projects/initiatives as they relate to the implementation and support of application and/or infrastructure technology in a multi-platform environment. You’ll be responsible for providing extensive technical and operational expertise to facilitate, support and enhance service delivery for development of processes and support of applications.

How You’ll Succeed

- Diagnose and Correlate -  Disparate information to determine the appropriate course of action for medium to highly complex situations, which requires in-depth investigation and analysis to provide a solution in most situations.  You know how and when to escalate more complex situations as appropriate.

- Complex Technical Evaluation -  Determine risk levels and technical feasibility when making changes to applications. Develop solutions or recommendations to increase effectiveness and efficiency (e.g., deployment methodologies).

- Strong Judgment Skills -  Work in a highly complex environment where judgement are dependent on a number of variables such as time, complexity; degree of uniqueness, inconsistent information, and/or where many applications are impacted and provide work oversight of analysts but no direct line management accountabilities.

- Relationship Management - Posses the knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner. You have a strong sense of appropriate written communications; you also have the ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.

Who You Are

- You can demonstrate a strong knowledge of Implementation and Application Maintenance; you have the knowledge of activities, tasks, practices, deliverables and techniques for implementing new or enhanced applications into a production environment. You have experience defining, implementing changes to, and supporting a production application; managing multiple priorities using effective judgment in prioritizing and time allocation while understanding the IT Environment. You can demonstrate experience with UNIX, Shell Scripting/Automation, Microsoft Azure, Jenkins, Ansible, Artifactory. You have experience with majority of the following technology environments:  MSSQL and Oracle Databases; Informatica, Autosys and Feedhub, Middleware (Weblogic or Websphere).  You have worked in or are well versed in Agile and DevOps concepts. It’s an asset if you have some experience with microservices and related concepts. 

- You can demonstrate experience in Technical Troubleshooting, Production Control and Problem Solving ; you have the knowledge and experience anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.

- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

- Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home

- Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity

- Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning

- Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What You Need to Know

- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact [email protected]

- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

Toronto-483 Bay St 2nd Fl.

Employment Type


Weekly Hours


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