[Q060] | Customer Service Representative

[Q060] | Customer Service Representative

02 Feb
|
Enterprise Holdings
|
Bathurst

02 Feb

Enterprise Holdings

Bathurst

Overview



The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch. This role is available as regular part time.





Branch Location: 600 STE. ANNE STREET, STE 100, BATHURST, NB E2A 2N6





This is a part time position that pays $15.00 per hour 





We offer:



- Employee discount

- Retirement savings plan

- Training and development





As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.



Responsibilities



- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors



- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned



- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone



- Meet and greet customers in a friendly and timely manner



- Provide directions and general assistance



- Assist to assess condition of rental upon return



- Process returns, check-ins and exit kiosk transactions



- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed



- Understand and communicate rental terms and conditions, vehicle features and other services 



-  May sell optional protection products, upgrades, fuel options and other additional equipment



- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 



- Clean vehicle interior and exterior by hand or by operating washing equipment when needed



- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing



- Perform miscellaneous and backup duties job-related duties as assigned



Qualifications



- Must be at least 18 years old



- High School Diploma or above preferred



- Must have at least 1 year prior customer service, retail, or administrative support experience



- Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.

- No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years

- Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years. 

- Must be available to work up to 35 hours during the following schedule: 



- - Monday to Saturday: 08:00am to 05:00pm

The original job offer can be found in Kit Job:
https://www.kitjob.ca/job/18289510/q060-customer-service-representative-bathurst/?utm_source=html

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